A blackout, a broken pipe or a dead telephone line can put your customers in immediate danger, so providing reliable customer support in the energy and utilities sector is critical to ensuring public safety. Utility customers also require prompt and courteous support when they reach out to arrange monthly payments, report equipment failures or dispute a charge. Additionally, whether you are a regulated or unregulated provider, offering customers outstanding energy call center service channels is the differentiator you need to capture a larger market share.
Ansafone is a full-service provider of call center services for utility companies with extensive experience in the residential, commercial and industrial energy and utilities industry. Delivering top-tier customer answering and utilities BPO services, our trained agents answer billing inquiries, process monthly payments, schedule start and stop services, provide energy rebate information and support appliance repair programs. Our energy and utilities contact centers are equipped with the latest technology to route outage calls, support emergency dispatching, resolve common technical glitches and setup streamlined self-service IVR systems.