When citizens contact a government agency, they want help cutting through the procedural red tape to quickly get their concerns resolved. Operating an efficient system for communicating with constituents contributes to a positive public perception and ensures that your agency maintains regulatory compliance.
The public holds high expectations for government agencies to deliver reliable, accurate support services. The pressure to provide meaningful interactions intensifies under changing regulations and evolving budgets. When a citizen has an urgent question or an emergency situation, it is critical that they are able to connect with a live person who has the authority to fix their problem. Without immediate resolutions, certain situations can escalate into preventable crises. More complex issues can arise when dissatisfied citizens share their negative experiences on social media.
Local, state and federal government agencies are discovering the benefits of outsourcing customer service for government agencies to professionally trained agents. Ansafone’s government call center services streamline your administrative operations, establish intake procedures that meet compliance regulations and reduce common errors made by overburdened departments. In many cases, our industry resources allow you to deliver responsive public service interactions at a reduced cost to your agency.
Ansafone is a go-to resource for government call center solutions. Our award-winning agency call center specializes in supplying information on government programs, benefits and services. Our experience with government customer service spans:
Ansafone can build an intuitive interactive voice responsive (IVR) system that efficiently guides callers to the right resolution department. Our high-tech monitoring system automatically identifies callers, records information about their issue and seamlessly updates your agency’s customer management system. World-class agents are trained in your agency’s processes so that they can deliver accurate information while serving as an authoritative voice on behalf of your organization.