As competition in retail and e-commerce evolves, it’s important to ensure your brand is reinforced with the tools needed to keep customers connected and supported. To lead the charge as a contact center for the retail industry, it’s crucial that your clients receive reliable, responsive support in every interaction. Securing an apt call center support team that is readily available is often the tipping point in determining whether you have one-time buyers or lifelong customers.
Every engagement with a customer is an opportunity to build a more meaningful relationship with those purchasing your products. Ansafone’s outsourced retail inbound customer service system features a multi-channel communication approach that helps your business interconnect with customers at any hour of the day via phone, email, social media or live web chat. This proactive approach in e-commerce call center outsourcing allows you to capture sales at the exact moment a shopper typically abandons a purchase. A live agent can answer product questions as a visitor browses your website, respond in real-time to social media posts or assist with order processing over the phone.