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Email Fax Notification Call Center Inbound Services In today’s fast-paced environment, companies must have a quick, reliable and easy way to notify important information to their customers. Call centers deliver a robust, multi channel communication solution, providing your business with the power to easily deliver information by voice, fax, email, SMS message etc for a variety of events. Examples include appointment reminders, payment reminders, order received, order delayed, order ready to pickup, order shipped, to name a few. Email/fax notification is fast, easy and cost-effective value-added service, which enables your business to connect with your customers. It keeps your customers up-to-date with information, so that they can respond to the event fast.
Generate a buzz before your new product arrives or service goes live! Whether it is product recalls or service changes, avoid losing customers by sending them reminders and keep them well informed and loyal.
With thousands of people dependent on the products and services provided by various companies, efficient and effective communications are a must. The smallest disruption in service may lose existing customers. Businesses can increase customer satisfaction and decrease follow-up calls with email and fax notifications.
Inbound call centers make it fast, easy and cost effective to provide a value-added service to customers with email/fax notification on a number of occasions such as:-. | | 1. | Order received-Notifies customers that their order is received. By anticipating customer’s enquiries, businesses will substantially reduce costly inbound calls and improve over all customer satisfaction. | | 2. | Order delayed-Notifies customers that there is a delay in processing their order. This proactively communication will allow businesses to deflect costly inbound order status inquiries and improve overall customer satisfaction. | | 3. | Order ready to pick-up- Notifies customers when their order is ready for pick up at their preferred store. | | 4. | Order shipped- Notifies customers that their order has shipped. By anticipating customer’s inquiries, businesses will substantially reduce costly inbound calls and improve customer satisfaction | | 5. | Appointment reminder- Notifies customers to remind them when they have a scheduled appointment | | 6. | Payment reminder-Notifies customers when a payment is due. By proactively contacting customers with this important information, businesses will reduce collection costs. | | 7. | Payment confirmation-Notifies customers that their payment is received. | | 8. | Welcome call- Notifies new customers while a business introduces a new product or service. |
Order taking call centers working in tandem with business are the order of the day. Ansafone has years of experience and professionalism to handle such requests and situations.
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