Blog Archive

Month: September 2017

Check out the latest from Ansafone.

Chat-Based Customer Service: Uses and its Users

Technology is a vehicle for the everyday operations of businesses.  Chat-based customer service options are quickly becoming a preferred method for customers to contact businesses. An increasing number of companies choose to outsource their customer service departments to third party contact centers, such as Ansafone Contact Centers, to meet the unique service needs of tech

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Customer Service Over the Phone and How it’s done

Would you love to know the secrets behind the art of providing fantastic customer service over the phone? Here are some tips from our call center experts In the business world, having a positive brand image is critical, a factor largely cultured and fortified by personal, professional and effective customer service techniques. A few years

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How to Achieve HIPAA Compliance in Customer Service

Confidentiality is a key trait clients expect from amazing customer service. This is especially true when it relates to the health and medical industries. Hospitals, clinics, and insurance providers are required by federal law to keep sensitive personal health information (PHI) secured and protected. HIPAA Compliance is something to be taken quite seriously.

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Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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