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Technology is a vehicle for the everyday operations of businesses.  Chat-based customer service options are quickly becoming a preferred method for customers to contact businesses. An increasing number of companies choose to outsource their customer service departments to third party contact centers, such as Ansafone Contact Centers, to meet the unique service needs of tech

Would you love to know the secrets behind the art of providing fantastic customer service over the phone? Here are some tips from our call center experts In the business world, having a positive brand image is critical, a factor largely cultured and fortified by personal, professional and effective customer service techniques. A few years

Confidentiality is a key trait clients expect from amazing customer service. This is especially true when it relates to the health and medical industries. Hospitals, clinics, and insurance providers are required by federal law to keep sensitive personal health information (PHI) secured and protected. HIPAA Compliance is something to be taken quite seriously.