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Does Your Contact Center Have an Emergency Plan?

These 10 essential items should be part of every contact center’s contingency strategy Executives should have a plan to deal with critical emergency situations. It’s simply smart management. Though we hope to never encounter a business-threatening disaster, if it does occur, will you be ready?

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Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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