Month: March 2018

Does Your Contact Center Provide an Exceptional Customer Experience?

Customer experience should guide all that a contact center does Customer experience (CX) is more than a slogan or hot buzzword for customer service excellence. Instead, it’s a mindset, guiding everything a contact center does. What is customer experience (CX)? Customer experience is the cumulative result of all interactions between a customer and a company. …

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call answering service center

Understanding Outsourcing and Offshoring

Hiring other firms to help you work more effectively and increase quality is good business Wise business managers know the value of outsourcing and how it enables them to cost-effectively offer more to their customers for less. However, many consumers are wary of the practice, but this is because they confuse outsourcing with offshoring. While …

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The Most Important Requirement for FNOL Calls is Accurate Information Gathering

Get the Right Information the First Time, Every Time, from an FNOL Outsource Service Provider When it comes to FNOL (first notice of loss) calls, multiple objectives hinge on every transaction. However, a key requirement, whatever your perspective, is accuracy. Nothing else matters if the call doesn’t produce complete and correct data to start the …

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Contact Center Agent

How to Create a Customer Service Culture

As every business owner and manager knows, great customer service doesn’t just happen, it’s nurtured and cultivated, examined and refined. But you can’t deliver great customer service without a culture that supports it. Simply put, if you don’t make customer service a priority, employees won’t be inspired and motivated to work to improve it. The …

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6 Things You Have To Know Before Hiring A Contact Center

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