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tech support call center

Leading FNOL Outsource Providers Excel at Customer Service

Your Policyholders Deserve Excellence at Each Contact Point, Including FNOL We talked about the importance of obtaining complete and accurate information on FNOL (first notice of loss) calls. But this is just the starting point. Coupled with it is the customer experience, that is, the expectation of excellent customer service and call quality. Several things

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about ansafone contact centers

Our Values – A Positive Team with a Family Spirit

*This is the second in a series about Ansafone’s core values – for more information on our core values, click here* Agents who work in a positive environment that has a family spirit provide the best customer service A contact center is only as good as its agents, and agents seldom exceed their work environment.

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Contact Center

Our Core Values – Serving as a Customer Advocate

*This is the first in a series of blog posts features the core values of Ansafone* A customer advocate puts the needs of contacts first and seeks to do their best for your business  What is a customer advocate? A customer advocate is someone who seeks a customer’s best interest. They may speak, plead, or

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multichannel call center

Is There a Difference Between Multichannel and Omnichannel?

The multichannel versus omnichannel debate obscures the intent behind these words Many businesses talk about communication channels. While the telephone remains the default channel for most business communications, businesses shouldn’t dismiss other channels as trivial. Certainly, email leads the way as another way to communicate. It’s the preferred method for an increasing number of folks.

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Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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