Blog Archive

Month: April 2018

Check out the latest from Ansafone.

tech support call center
FNOL

Leading FNOL Outsource Providers Excel at Customer Service

Your Policyholders Deserve Excellence at Each Contact Point, Including FNOL We talked about the importance of obtaining complete and accurate information on FNOL (first notice of loss) calls. But this is just the starting point. Coupled with it is the customer experience, that is, the expectation of excellent customer service and call quality. Several things

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about ansafone contact centers
Ansafone

Our Values – A Positive Team with a Family Spirit

*This is the second in a series about Ansafone’s core values – for more information on our core values, click here* Here we will be talking about keeping a positive team spirit. Agents who work in a positive environment that has a family spirit provide the best customer service A contact center is only as

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Call center employees happily answering questions on the phone
Contact Center

Our Core Values – Serving as a Customer Advocate

*This is the first in a series of blog posts features the core values of Ansafone* A customer advocate puts the needs of contacts first and seeks to do their best for your business  What is a customer advocate? A customer advocate is someone who seeks a customer’s best interest. They may speak, plead, or

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multichannel call center
omni-channel

Is There a Difference Between Multichannel and Omnichannel?

The multichannel versus omnichannel debate obscures the intent behind these words Many businesses talk about communication channels. While the telephone remains the default channel for most business communications, businesses shouldn’t dismiss other channels as trivial. Certainly, email leads the way as another way to communicate. It’s the preferred method for an increasing number of folks.

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Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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