May 2018 | Ansafone Contact Centers

BPO

5 Things You Should Be Looking for When Researching BPO Companies

Outsourcing call center services is one of the most effective ways that companies can streamline services, boost productivity and reduce overhead costs while increasing revenue. However, achieving these exciting results depends entirely on selecting the right BPO partner for your company. When researching prospective outsourcing providers, it is critical that you consider these five qualities:  Proven

May 22, 2018 No Comments

BPO

What is BPO and Why Should My Business Use It? 

Business process outsourcing (BPO) has served as the backbone of the American manufacturing industry since the late 1800s. Modern developments in business practices have encouraged a range of industries, including information technology, financial services, healthcare, retail and education to embrace contracting professional service providers.  The $135 billion outsourcing industry consists of dozens of services, such as overseeing

May 21, 2018 No Comments

What is Omnichannel and Why Should You Care?

Today’s customers have a preferred communication channel, but not all businesses are ready The ways for customers to contact businesses are rapidly expanding. No longer is the telephone the communication channel of choice. The phone is now merely one option on a list of viable considerations. With these multiple communication channels (multichannel) available for consumers

May 14, 2018 No Comments