Blog Archive

Month: June 2018

Check out the latest from Ansafone.

live answering service
outsource call center

Outsourcing vs. Offshoring – What’s the difference?

Outsourcing – Hiring other firms to help you work more effectively and increase quality is good business Wise business managers know the value of outsourcing and how it enables them to cost-effectively offer more to their customers for less. However, many consumers are wary of the practice, but this is because they confuse outsourcing with

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customer experience
FNOL

Your FNOL Provider Should Cover All Type of Insurance Policies

When You Outsource FNOL Calls, Select an Outsourcer Able to Process All Policy Lines How many types of insurance policies does your company provide? Automotive, property, general liability, workmen’s comp? Whether it’s one line or many, the wise move when you outsource first notice of loss (FNOL) calls is to select a provider with the

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BPO

BPO: The Ultimate Tactic for Saving Money

Organizations looking to drive down costs while improving customer efficiencies, employee productivity and customer satisfaction understand that strategically using outside resources is a smart business practice. By leveraging the help of a business process outsourcing (BPO) firm, you not only optimize working capital but also strengthen your market position. Consider these three reasons why BPO is the

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telemarketing call center
Contact Center

Keep Your Contact Center Up-to-date on Your Business

Contact Center Agents with Accurate Information Provide Better Outcomes Your contact center works hard for you. Their agents desire to give you the very best. When they succeed, you succeed. But did you know you play a key part in this? It’s true. Your contact center uses the information you provide to them to serve

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multichannel call center
customer service

5 Keys of an Excellent Customer Experience

Customer experience should guide all that a contact center does Customer experience (CX) is more than a slogan or hot buzzword for customer service excellence. Instead, it’s a mindset, guiding everything a contact center does. What is customer experience (CX)? Customer experience is the cumulative result of all interactions between a customer and a company.

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BPO – ANSAFONE PARTNERS WITH MAKE-A-WISH

BPO – PRESS RELEASE FOR IMMEDIATE RELEASE 05/15/2018 ANSAFONE PARTNERS WITH MAKE-A-WISH Coral Gables, FL (May 12, 2018) – Ansafone, a U.S. based outsourced Contact Center was a Gold Sponsor for Make-A-Wish Southern Florida at their recent Brunch Under the Big Top Event. “Everyone knows Make-A-Wish and the incredible work that they do for children with

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Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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