Blog Archive

Month: October 2018

Check out the latest from Ansafone.

Common misconceptions of BPO fulfillment

Common Misconceptions About BPO Fulfillment

Despite being a $24.6 billion industry, few company leaders fully realize the power of business process outsourcing to propel growth. As you research potential risks and rewards of working with a BPO partner, you’ll want to reconsider these common misconceptions about BPO fulfillment: It’s a risky venture. There is a tremendous amount at stake when

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Call center agents ready to take calls

What To Look For in a Call Center

As more businesses discover the varied benefits of business process outsourcing to strengthen their customer engagement strategies, it is becoming increasingly important to select the right provider to help you become more competitive in the marketplace. Consider these four qualities when researching potential call center partners so that you can make an informed decision that

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customer experience
Contact Center

Outsourcing Your Contact Center Services Can Enhance Customer Experience

As businesses look for new ways to drive value and reduce costs, outsourcing contact center services to BPO providers is becoming a key way to gain a competitive advantage. With expertise in customer engagement strategies, marketing techniques and modern technology, call centers are uniquely positioned to deliver positive, meaningful experiences during every customer interaction. Already

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multichannel call center
Contact Center

SOC 2 Certification & Why It’s Important

SOC 2 Certification is important for call centers that often deal with the privileged financial information of their clients in addition to meeting PCI & HIPAA regulations that protect the integrity and privacy of medical information. Choosing an experienced, professional organization to manage customer service, communications and customer contacts is critical. Ansafone brings more than

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Ansafone Earns SOC 2 Certification

OCALA, FL (Oct. 1, 2018) – Ansafone, a U.S. based outsourced Contact Center has earned SOC 2 certifications for both the Ocala, FL and Santa Ana, CA locations. SOC 2 compliance ensures that your provider receives regular SOC 2 reports with descriptions of the company’s efforts to deliver on the following five Trust Service Principles:

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5 ways to expand your business reach

5 Ways BPO Expands Your Business Reach

Businesses seeking to expand their customer base often find that strengthening their relationship with a BPO contact center is the savvy solution for engaging potential leads, tapping into new markets and consolidating operations. Consider these five ways that outsourcing your contact center operations to a BPO provider can help your business diversify, acquire more customers

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Industry Awards and Affiliations

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."