Blog Archive

Month: November 2018

Check out the latest from Ansafone.

What is BPO and why should my business utilize it
BPO

What is BPO and Why Should My Business Utilize It? 

Business process outsourcing (BPO) has served as the backbone of the American manufacturing industry since the late 1800s. Modern developments in business practices have encouraged a range of industries. Information technology, financial services, healthcare, retail and education have all embraced contracting professional service providers.  The $135 billion outsourcing industry consists of dozens of services, such as

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November 27, 2018 No Comments
top 10 benefits of out sourcing your contact center needs
24-7 call center

Top 10 Benefits of Outsourcing Your Contact Center Needs

Companies are increasingly choosing to outsource functions to outside expert providers. Professional contact centers deliver streamlined services, reliable technology and engaging customer experiences, which gives partner agencies a rare opportunity to simultaneously reduce operating costs and boost revenue. Here are 10 reasons why smart companies are choosing to partner with BPO companies that supply customer

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November 20, 2018 No Comments
quarter 4 preparation
Ansafone

Quarter 4 Preparation

For many retail companies and other businesses, the fourth quarter is the most stressful time of year. During this hectic time, many customers are unsatisfied with their purchases. This causes an increase in calls made to customer support to resolve their issues. Despite their best efforts, some companies simply do not have enough staff to

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November 19, 2018 No Comments
How Call Centers Help Capture Repeat Customers
24-7 call center

How Call Centers Help Capture Repeat Customers

With just one repeat customer generating as much revenue as six new customers, delivering quality customer experiences that breed loyalty is essential for companies to stay profitable in today’s competitive market. As a primary touchpoint with your brand, the contact center is an important bridge. This bridge builds the type of customer bonds that encourage

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November 15, 2018 No Comments
Contact Center Best Practices
BPO

Call Center Best Practices

High-performing call centers understand that being innovative and employing industry best practices are the best ways to create efficient, productive, happy workplaces. BPO providers who aim to deliver value-added services and develop long-term partnerships must integrate these four call center best practices into their organizational philosophy and processes: Empower the Customer Service Representative The Contact

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November 14, 2018 No Comments
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Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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