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How BPO Solutions Can Reduce Your Stress by X%
BPO

How BPO Solutions Can Significantly Reduce Your Company’s Stress

Outsourcing your call center operations provides a host of benefits. Including alleviating many of the financial and logistical concerns of running an efficient, effective customer relationship program. Here are four ways that BPO solutions can significantly reduce your company’s stress: Boost Your Staff Support Even with exceptional time management skills, overworked employees rarely have enough

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Innovative Approaches to Improve Your BPO Call Center
24-7 call center

Innovative Approaches to Improve Your BPO Call Center

In order to build a high-performance call center, you must set higher goals than simply streamlining operations and lowering costs. Today’s BPO call centers deliver industry expertise and business insights that help companies develop innovative customer care solutions. With the right BPO partner and a forward-thinking approach, your business will be poised to manage changing business

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Insurance Contact Center Best Practices
BPO

Insurance Contact Center Best Practices

In addition to following call center best practices, BPO providers specializing in the insurance industry will strengthen their client relationships and deliver on their promise to implement effective customer relationship strategies by applying these five best practices for optimizing an insurance contact center: Strengthen security protocols to prevent fraud. According to the FBI, the insurance

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Things You Didn't Know About Call Center Outsourcing
24-7 call center

Things You Didn’t Know About Call Center Outsourcing

With more than five decades as a formalized industry, call center outsourcing has evolved through a number of iterations. Although call centers have abandoned many outdated practices, such as call scripting and single-channel communication, there are many misconceptions that still persist about the industry. Here are four mythbusters that will make you reconsider everything you

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Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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