Blog Archive

Month: March 2019

Check out the latest from Ansafone.

Social Media Integration Transforms Call Center Customer Experiences
Ansafone

Social Media Integration Transforms Customer Experiences

Social media has empowered consumers to seize control of the customer service experience. This is forcing companies to offer new ways of responding to queries about their products and services. Today’s online shoppers have many options for interacting with customer care agents. Such as through a company’s website, instant chat app or Facebook, Twitter and

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How BPO Solutions Can Reduce Your Stress by X%
BPO

How BPO Solutions Can Significantly Reduce Your Company’s Stress

Outsourcing your call center operations provides a host of benefits. Including alleviating many of the financial and logistical concerns of running an efficient, effective customer relationship program. Here are four ways that BPO solutions can significantly reduce your company’s stress: Boost Your Staff Support Even with exceptional time management skills, overworked employees rarely have enough

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Innovative Approaches to Improve Your BPO Call Center
24-7 call center

Innovative Approaches to Improve Your BPO Call Center

In order to build a high-performance call center, you must set higher goals than simply streamlining operations and lowering costs. Today’s BPO call centers deliver industry expertise and business insights that help companies develop innovative customer care solutions. With the right BPO partner and a forward-thinking approach, your business will be poised to manage changing business

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Insurance Contact Center Best Practices
BPO

Insurance Contact Center Best Practices

In addition to following call center best practices, BPO providers specializing in the insurance industry will strengthen their client relationships and deliver on their promise to implement effective customer relationship strategies by applying these five best practices for optimizing an insurance contact center: Strengthen security protocols to prevent fraud. According to the FBI, the insurance

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Things You Didn't Know About Call Center Outsourcing
24-7 call center

Things You Didn’t Know About Call Center Outsourcing

With more than five decades as a formalized industry, call center outsourcing has evolved through a number of iterations. Although call centers have abandoned many outdated practices, such as call scripting and single-channel communication, there are many misconceptions that still persist about the industry. Here are four mythbusters that will make you reconsider everything you

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Industry Awards and Affiliations

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Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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