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How to Conquer These 5 Retail Contact Center Challenges
Ansafone

How to Conquer These 5 Retail Contact Center Challenges

The point of signing a contract with an outsourced retail contact center includes providing quality customer service in a secure and profitable way. Your company saves money by not hiring more employees to answer phone calls and expects that customers will still get the service they need to continue buying your products. These expectations are

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what is customer churn rate and how do you avoid it
Ansafone

What Is Customer Churn Rate, and How Do You Avoid It?

Businesses are obsessed with numbers like customer churn rate. They have to be. Performance numbers directly reflect the state of any particular business. Important numbers about material costs, inventory, logistics and production rates are all used to measure current company conditions. Hidden in among all the numbers, graphs, and charts is the most significant number

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How Millennials Are Changing Customer Service
omni-channel

How Millennials Are Changing Customer Service

Millennials make up more than 20% of the US population, but they are one-half of the workforce. As younger millennials graduate and join the workforce, they will comprise more than 75% of the labor force by 2025. Any group that comprises 75% of the workforce also holds the majority of spending power. This makes them

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Outsourcing Partner of the Year
Uncategorized

Ansafone recognized as Outsourcing Partner of the Year

PRESS RELEASE Ansafone Wins 2019 Excellence in Customer Service Award Ocala, FL —May 7, 2019—Ansafone announced today that it has been named a winner in the 2019 Excellence in Customer Service Award presented by Business Intelligence Group. Ansafone was recognized because of its excellence in creating tailored solutions to answer their client’s needs. Through a

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Industry Awards and Affiliations

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Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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