Blog Archive

Check out the latest from Ansafone.

Tips for Optimizing Your Workforce Management
Contact Center

Tips for Optimizing Your Workforce Management

The labor market has been experiencing tight conditions in the recent past. Employers around the world are struggling to find recruits to fill open positions. As a result, companies are striving to retain their workforce and reduce their turnover rate to avoid labor shortage. Filling these open positions is no longer smooth and quick like

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customer service

Why does Brand Perception Matter?

Brand perception is crucial to the success of a business because it sets the tone for future progress. In today’s dynamic world, consumers share their experiences with peers and friends. These experiences are reflected across social media channels and the whole world via the internet. As a result, a single bad experience can often destroy

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Podcast

The 50 Yr. Establishment of Ansafone Contact Centers and How They Pioneered the Call Center Industry

In this full 30 min. interview with Ansafone Contact Centers, Tim Austrums, the VP of Sales/Marketing delves deep into the ins and outs of the call center industry, sharing industry knowledge, vast experience, and crisis management. In a candid and personable interview, Tim talks about why he got into the industry, what this “people’s business” has taught him and what is the true asset and culture of Ansafone Contact Centers that was originally built from a family business for 50 years!

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6 Security Questions to Ask Your BPO Call Center
security

6 Security Questions to Ask Your BPO Call Center

In today’s digitally connected world, having top-notch communication is essential for effective customer service. Customers expect top-notch service, which includes prompt response to their queries, or else they will move to your competitor. However, a majority of growing businesses may not have the manpower or resources to manage an in-house call center, leaving existing staff

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Net Promoter Score: Pros and Cons
customer service

Net Promoter Score: Pros and Cons

When managing any business, you need a steady focus that will enable you to grow the venture. You have to think about how you will increase sales and the best ways to do so. There are various strategies that you can use to attract customers and increase the conversion rate, from social media advertising to

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Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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