Tips for Optimizing Your Workforce Management

Tips for Optimizing Your Workforce Management

The labor market has been experiencing tight conditions in the recent past. Employers around the world are struggling to find recruits to fill open positions. As a result, companies are striving to retain their workforce and reduce their turnover rate to avoid labor shortage. Filling these open positions is no longer smooth and quick like […]

The 50 Yr. Establishment of Ansafone Contact Centers and How They Pioneered the Call Center Industry

Ansafone Contact Centers

In this full 30 min. interview with Ansafone Contact Centers, Tim Austrums, the VP of Sales/Marketing delves deep into the ins and outs of the call center industry, sharing industry knowledge, vast experience, and crisis management. In a candid and personable interview, Tim talks about why he got into the industry, what this “people’s business” has taught him and what is the true asset and culture of Ansafone Contact Centers that was originally built from a family business for 50 years!

6 Security Questions to Ask Your BPO Call Center

6 Security Questions to Ask Your BPO Call Center

In today’s digitally connected world, having top-notch communication is essential for effective customer service. Customers expect top-notch service, which includes prompt response to their queries, or else they will move to your competitor. However, a majority of growing businesses may not have the manpower or resources to manage an in-house call center, leaving existing staff […]

Net Promoter Score: Pros and Cons

Net Promoter Score: Pros and Cons

When managing any business, you need a steady focus that will enable you to grow the venture. You have to think about how you will increase sales and the best ways to do so. There are various strategies that you can use to attract customers and increase the conversion rate, from social media advertising to […]