Contact Center
Contact Center Trends that Drive Company Growth
Keeping your contact center up to date with the latest trends and smartest best practices plays a crucial role in business growth.
August 21, 2019
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omni-channel
The Benefits of Live Chat
As you’re considering the different options for your company, take into account the benefits of chatting live with customers.
August 14, 2019
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Contact Center
The Keys to Developing Dynamic Call Center Scripts
Call center scripts are a central component of employee training and evaluation programs in the contact center industry. When crafted correctly, these guided outlines support efficient call flows and standardize customer service experiences. They reduce employee onboarding and average handle times. They also boost first call resolutions, sales conversions and overall customer satisfaction scores. However,
August 6, 2019
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customer service
Unhappy Customers Can Help You Create Better Customer Service
For your business to be successful, you have to base it on what your customer needs. At times, they are unhappy because they may have needs that are not fulfilled by your service or product. Customer needs are the difference between the customer’s desired state and the actual state. While your business could satisfy the needs of your customers through your product, they also deserve other things like great customer service, employees who are knowledgeable of the product, and efficient services.
August 2, 2019
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