Blog Archive

Month: August 2019

Check out the latest from Ansafone.

Using Big Data to Drive Customer-Intelligent Experiences
customer service

Using Big Data to Drive Customer-Intelligent Experiences

Knowing your customer is one of the most important elements of running a successful business. What makes this difficult is that no customer is exactly the same. When companies are forced to create brand messages that appeal to broad ranges of people, they risk not connecting with anyone. A lack of personalization makes customers feel like just a number rather than a valued member of your inner network. They have no hesitations in leaving you for the next best thing when it comes along.

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August 28, 2019 No Comments
The Keys to Developing Dynamic Call Center Scripts
Contact Center

The Keys to Developing Dynamic Call Center Scripts

Call center scripts are a central component of employee training and evaluation programs in the contact center industry. When crafted correctly, these guided outlines support efficient call flows and standardize customer service experiences. They reduce employee onboarding and average handle times. They also boost first call resolutions, sales conversions and overall customer satisfaction scores. However,

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August 6, 2019 No Comments
unhappy customers, learning, man screaming on the phone
customer service

Unhappy Customers Can Help You Create Better Customer Service

For your business to be successful, you have to base it on what your customer needs. At times, they are unhappy because they may have needs that are not fulfilled by your service or product. Customer needs are the difference between the customer’s desired state and the actual state. While your business could satisfy the needs of your customers through your product, they also deserve other things like great customer service, employees who are knowledgeable of the product, and efficient services.

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August 2, 2019 No Comments
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Industry Awards and Affiliations

customer service award 2019
2016 customer MVP quality award
2013 customer MVP quality silver award
contact center outsourcing 2017 elite customer
2013 customer MVP quality award
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top 50 teleservices agencies 2010 award
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2017 finalist CCW excellence awards
Inc. 5000
2016 customer mvp quality silver award
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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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