August 2019 | Ansafone Contact Centers

customer service

Using Big Data to Drive Customer-Intelligent Experiences

Knowing your customer is one of the most important elements of running a successful business. What makes this difficult is that no customer is exactly the same. When companies are forced to create brand messages that appeal to broad ranges of people, they risk not connecting with anyone. A lack of personalization makes customers feel like just a number rather than a valued member of your inner network. They have no hesitations in leaving you for the next best thing when it comes along.

August 28, 2019 No Comments

Contact Center

Contact Center Trends that Drive Company Growth

Keeping your contact center up to date with the latest trends and smartest best practices plays a crucial role in business growth.

August 21, 2019 No Comments

omni-channel

The Benefits of Live Chat

As you’re considering the different options for your company, take into account the benefits of chatting live with customers.

August 14, 2019 No Comments

Contact Center

The Keys to Developing Dynamic Call Center Scripts

Call center scripts are a central component of employee training and evaluation programs in the contact center industry. When crafted correctly, these guided outlines support efficient call flows and standardize customer service experiences. They reduce employee onboarding and average handle times. They also boost first call resolutions, sales conversions and overall customer satisfaction scores. However,

August 6, 2019 No Comments

customer service

Unhappy Customers Can Help You Create Better Customer Service

For your business to be successful, you have to base it on what your customer needs. At times, they are unhappy because they may have needs that are not fulfilled by your service or product. Customer needs are the difference between the customer’s desired state and the actual state. While your business could satisfy the needs of your customers through your product, they also deserve other things like great customer service, employees who are knowledgeable of the product, and efficient services.

August 2, 2019 No Comments