Blog Archive

Month: September 2019

Check out the latest from Ansafone.

Ansafone Contact Centers logo

Ansafone Contact Centers, An Award-Winning Call Center & BPO Provider!

We are delighted to present Ansafone Contact Centers, an award-winning call center & BPO provider for outsourced call center solutions and telecommunication services. Discover and hear from the LeadershipTeam: Randy Harmat, President/CEO, Jared Mendez, CTO, Terra Saffen, Sr. Call Center Manager and all that contribute to the culture and high performing contact center offered to brands. Here, you get a chance to hear the inside makings of who we are and what it takes to be in the industry.

We are in the “people’s business” and we are here to serve you.

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Healthcare Contact Center Best Practices

Key Traits In a Health Care Call Center

Medical centers have unique contact center needs requiring specialty BPO partner to ensure compliance with federal regulations, careful handling of high call volumes and delivery of meaningful customer experiences along with implementation of industry best practices. Outsourcing partners provide a host of services for the healthcare industry. These range from patient support to provider assistance

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excellent customer service
customer service

An Introduction To Excellent Customer Service

Ansafone is a company that’s professionally driven toward excellence. With 50 years of experience, we have customers that choose to return to us every year. We value their opinions as we focus on helping our customers achieve their goals.

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How PCI Compliance Impacts Retail Call Centers

PCI Compliance For Retail Call Centers

Cyber thieves are siphoning billions of dollars each year from businesses and consumers. The retail industry must remain vigilant in protecting customers’ private information. Any company that processes credit card information by phone, fax or online must comply with the Payment Card Industry Data Security Standards (PCI-DSS). The stakes are even higher for retail call centers. In particular, those that accept, handle or store credit and debit card data for ongoing purchases or recurring billing.

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Ansafone Contact Centers logo

Celebrating its 50th Anniversary, Ansafone Contact Centers is Your Extended BPO Partner for Call Center Solutions!

Celebrating its 50th Anniversary, Ansafone Contact Centers hits a major milestone in its industry and proof of longevity for providing outstanding customer experience and brand care. With an array of call center solutions such as secured text messaging, inbound calls, outbound calls, live chat, and HIPAA -compliant messaging, Ansafone is a reliable and solid call center partner that helps customize your goals for scaling, greater business expansion and world-class customer experience.

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Industry Awards and Affiliations

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."