Businesses are always trying new ways to improve the customer service experience. One of the most successful ways is an Omni channel approach. This is a powerful way to cater to a customer’s specific needs while giving them the choice of how they wish to communicate. We’re going to break down why Omni channel service

The business world is constantly evolving and that requires you to stay on your toes. Finding more efficient ways to operate your business is an important part of being successful. A great way to accomplish this is with outsourcing. Outsourcing, also known as Business Process Outsourcing (BPO) is the process of hiring another company to

Consumer behavior demands that businesses stay competitive and agile, which is why many of them use BPO companies to scale. BPO can make daily processes faster and more efficient and allows the employees to focus on other activities. Customer experience should always be at the forefront of bussiness decisions. Functions such as customer service, tech

With technological advances, more and more consumers are expecting everything to be solved with a click of a button, no matter how difficult the situation. Some believe that Artificial Intelligence is the future of customer service, which can have a big impact on the call center industry. However, many call centers, such as Ansafone are