Blog Archive

Month: February 2020

Check out the latest from Ansafone.

Ansafone Contact Centers logo
Video

Our People, Our Culture, Our Technology at Ansafone Contact Centers

Ansafone Contact Centers prides itself on 50 years of world-class customer experience and brand care. With CEO, Randy Harmat, leading his company and staff, we see that his core values are reflected in every way. Watch this video, “Our People, Our Culture, and Our Technology” with Jared Mendez, CTO, Terra Saffen, Dir. of Operations- West Coast and Erick Rodriguez, Shift Lead. With each interview, we learn about the ins and outs of running a national call center with multiple geo locations and how Ansafone has helped many in natural disasters and other critical medical situations.
We are in the “people’s business” and we are here to serve you.

Read More »
Small child at the bottom of a set of stairs
Contact Center

Customer Service – We Are in the People Business

  At Ansafone, people are our number one asset. People are our most expensive and critical investment. And, putting people first can help inspire and attract even better talent as well as create a culture that cultivates creativity and innovation. As part of our culture, we believe in promoting from within. For those willing to

Read More »
Ansafone Contact Centers
Podcast

Talking about AI (Artificial Intelligence) with Jared Mendez, CTO, of Ansafone Contact Centers

In this full podcast interview, we talk with Jared Mendez, CTO, of Ansafone Contact Centers about call center technology and artificial intelligence. Ansafone Contact Centers is a national call center that offers omni- channel call center services and bilingual services. Take a listen into the inside scoop of what it’s like to service natural disasters and everyday business operations.

Read More »
Ansafone Contact Centers
Podcast

Our Up and Close Podcast Interview with Terra Saffen, Dir. of Operations-West Coast of Ansafone Contact Centers

In this full podcast interview, we talk with Terra Saffen, Dir. of Operations-West Coast of Ansafone Contact Centers about what it’s like to work for a national call center and the ins and outs of the industry. Terra shares her insights of what are seen as assets of the business and areas of improvement. With the instilled core values of Ansafone Contact Centers, we see what it takes to sustain a business like Ansafone and what has made it a great BPO provider for medical, financial, ecommerce and other niche industries.

Read More »
Map of the United States marked with push pins
Ansafone

Why Ansafone is a National Call Center

Call centers are the main point of contact between your business and your buyers. An effective call center can generate sales, acquire new business, educate customers, and improve satisfaction. However, having multiple call centers can up the game when it comes to stability, consistency, and breadth of support especially during unexpected events such as a

Read More »
Ambulance driving through a city
Ansafone

Emergency Strikes, Ansafone is there.

Answering the phone and handling a call with efficiency can mean life or death when an emergency strikes, Ansafone is a trained, effective responder. There are many reasons that clients call on us to operate their emergency and disaster response centers. Prompt, Scaleable Service At a drop of a hat, Ansafone Contact Centers can scale

Read More »
Light up sign on a brick wall saying Hola
Ansafone

Bilingual Services: Being Part of the New Generation

As our world becomes more and more multi-cultural, it is no wonder that speaking multiple languages becomes the common ground. More than 21 percent of Americans speak a language other than English according to the Census Bureau. Bilingual services can increase satisfaction while expanding business growth in ways that can accelerate business exponentially. The modern

Read More »

Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

Paste your AdWords Remarketing code here Scroll to Top

Fill Out for Free Quote!

Client Testimonials

Home Health Care Company:
Read More
“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
Read More
“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
Read More
"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
Read More
"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
Read More
"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
Previous
Next