Our People, Our Culture, Our Technology at Ansafone Contact Centers

Ansafone Contact Centers logo

Ansafone Contact Centers prides itself on 50 years of world-class customer experience and brand care. With CEO, Randy Harmat, leading his company and staff, we see that his core values are reflected in every way. Watch this video, “Our People, Our Culture, and Our Technology” with Jared Mendez, CTO, Terra Saffen, Dir. of Operations- West Coast and Erick Rodriguez, Shift Lead. With each interview, we learn about the ins and outs of running a national call center with multiple geo locations and how Ansafone has helped many in natural disasters and other critical medical situations.
We are in the “people’s business” and we are here to serve you.

Customer Service – We Are in the People Business

Small child at the bottom of a set of stairs

  At Ansafone, people are our number one asset. People are our most expensive and critical investment. And, putting people first can help inspire and attract even better talent as well as create a culture that cultivates creativity and innovation. As part of our culture, we believe in promoting from within. For those willing to […]

Talking about AI (Artificial Intelligence) with Jared Mendez, CTO, of Ansafone Contact Centers

Ansafone Contact Centers

In this full podcast interview, we talk with Jared Mendez, CTO, of Ansafone Contact Centers about call center technology and artificial intelligence. Ansafone Contact Centers is a national call center that offers omni- channel call center services and bilingual services. Take a listen into the inside scoop of what it’s like to service natural disasters and everyday business operations.

Our Up and Close Podcast Interview with Terra Saffen, Dir. of Operations-West Coast of Ansafone Contact Centers

Ansafone Contact Centers

In this full podcast interview, we talk with Terra Saffen, Dir. of Operations-West Coast of Ansafone Contact Centers about what it’s like to work for a national call center and the ins and outs of the industry. Terra shares her insights of what are seen as assets of the business and areas of improvement. With the instilled core values of Ansafone Contact Centers, we see what it takes to sustain a business like Ansafone and what has made it a great BPO provider for medical, financial, ecommerce and other niche industries.

Hear it from One of Our Top Call Center Agents, Erick Rodriguez – Shift Lead

Ansafone Contact Centers

Ansafone Contact Centers is a national, award-winning BPO contact center based in Miami, FL and Santa Ana, CA. With other multiple geo locations, Ansafone can help with any call center solutions. Take a listen into the inside scoop of what’s it like to work at a call center from the perspective of our Site Leader, Erick Rodriguez.

Why Ansafone is a National Call Center

Map of the United States marked with push pins

Call centers are the main point of contact between your business and your buyers. An effective call center can generate sales, acquire new business, educate customers, and improve satisfaction. However, having multiple call centers can up the game when it comes to stability, consistency, and breadth of support especially during unexpected events such as a […]

Emergency Strikes, Ansafone is there.

Ambulance driving through a city

Answering the phone and handling a call with efficiency can mean life or death when an emergency strikes, Ansafone is a trained, effective responder. There are many reasons that clients call on us to operate their emergency and disaster response centers. Prompt, Scaleable Service At a drop of a hat, Ansafone Contact Centers can scale […]

Bilingual Services: Being Part of the New Generation

Light up sign on a brick wall saying Hola

As our world becomes more and more multi-cultural, it is no wonder that speaking multiple languages becomes the common ground. More than 21 percent of Americans speak a language other than English according to the Census Bureau. Bilingual services can increase satisfaction while expanding business growth in ways that can accelerate business exponentially. The modern […]