Live Chat as an Effective, Omni-Channel Communication Channel

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With advancing technologies such as artificial intelligence ( AI) and live chat, it is no wonder that staying on top of your game and on top of technology are critical moves. When you are looking to add any customer service options to your business, one that you should consider is live chat services like those […]

Outsourcing to a Call Center is Not a Risk, but a Necessary Choice

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For many businesses, choosing the right partner can mean sink or swim. When choosing an outsourcing option this is every bit as important. As your business grows, it is important to be mindful of what your capabilities are for scaling and handling a higher volume of calls with ease and efficiency. While your business grows […]

Medical Practice Benefits from Partnering with a Call Center

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Every medical care institution, company or practice needs a reliable and robust BPO provider or call center service. The partnership of the two is one that will determine the success of its future. With the rise of healthcare needs, a call center can be an important partner in growing and scaling any medical practice. As […]

The Real Cost of Finding the Right BPO and Call Center

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When it comes time to finding the right BPO (Business Process Outsourcing) partner, there are many considerations to take a look at. Not only on cost, but the competency and reliability of a great call center are necessary. Are you value-shopping or are you budget-shopping? In vetting out a premier call center that can truly […]