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First impressions are everything. The first contact with any business is usually a simple telephone call. When you are on a call representing your business, it is crucial that you are professional, friendly, and accommodating. However, “being professional” can be defined differently depending on whom you ask. Yet, there are some essential criteria to “being professional”
Live chat service is a powerful customer service tool that has gained popularity over the last several years. Live chat, sometimes called web chat, provides a way for your website visitors to exchange text communications with your company or answering service in real-time. These services allow customers to deal with complaints in real-time and provide
In the healthcare industry, knowing and abiding by the HIPAA regulations is of utmost importance for the patients and for the healthcare practitioner. The Health Insurance Portability and Accountability Act, commonly referred to as HIPAA, and its extensive requirements are designed to protect the importance of patient privacy. HIPAA was enacted in 1996 and was
Businesses are getting back to work and society is slowly starting to learn the ‘new normal’ in a world dealing with the COVID-19 pandemic. Companies are acclimating and getting wiser with how to form an operational plan for moving forward. However, some essential concepts need to be taken into account as you are making these
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