Improved Customer Service Can Influence Growth

It is commonly said that excellent customer service is the driving force to support growth in business. The downside to this is that many companies forget this as they grow into larger corporations from their original small business. Customer service is the most crucial component of business growth and sustainability. This article will discuss some […]

Call Centers Provide Crucial Support During A Crisis

Despite all the impacts that have been causing business problems during the COVID-19 crisis, call centers are still essential for booming businesses amidst the pandemic. Many call centers are being impacted in negative ways as they shift to more digital means. Many companies have even had to bring in additional temporary representatives and pull from […]

How Business Are Adapting To The Surge In Digital Services

Companies today have been forced to move to more digital means since the beginning of the year due to the current COVID-19 pandemic. This ordeal has taken a tremendous toll on companies, and many have been forced to close their doors forever. Some businesses are doing well with the digital redirection. After re-opening from lockdowns, […]

Secure Text Messaging Can Replace Antiquated Pager Systems

Pager technology gained popularity in the US in the 1980s as an effective way of communicating with someone who was away from their home or office. However, as mobile phones became increasingly popular, the pager market saw a dramatic decrease until pagers were only a fraction of the mobile communications market by the end of […]