Blog Archive

Month: January 2021

Check out the latest from Ansafone.

Bilingual Support
Ansafone

Bilingual Support Increases Client Comfort

When you are setting up your support, you should consider adding bilingual support to the mix. Many companies avoid doing this because they assume that all of their customers will speak English or they do not want to pay extra. However, providing this bilingual support is one of the best ways to bring more customers

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Answering Service
Ansafone

How an Answering Service Can Help Streamline Your Office Workflow

An answering service is one of the best ways to streamline the workflow in your office. With one of these services, your customers will still get the great customer service they need when they call in while taking some of the stress and workload away from your office staff. Your office staff can focus more

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Outsource Customer Service in 2021
Ansafone

5 Reasons Why Your Business Should Outsource Customer Service in 2021

Many companies are looking for ways to increase customer satisfaction and decrease costs at the same time. While customer service is an integral part of any company, one thing to consider is whether the customer service can be outsourced or not. Outsourcing your customer service is an excellent idea for many companies to free up

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Live Chat
Ansafone

Live Chat as the New Standard for Customer Service

Successful businesses have found they need to adapt to the digital lifestyle that their customers are embracing. One of the ways that companies can do this is by ensuring they have an effective online presence. For a business to appropriately interact with their online customers, live chat is one of the fastest ways to communicate

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Press Releases

Welcoming Gina Robertson, new VP of Client Services, to Ansafone Contact Centers’ Leadership Team!

Ocala, FL- January 18, 2021 Ansafone Contact Centers is ringing in the New Year with new leadership. This leading contact center and BPO provider is pleased to announce and welcome Gina Robertson as the new Vice President of Client Services. With multiple locations nationwide, Ansafone looks forward to having her join the corporate management team,

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Press Releases

Ansafone Contact Centers Welcomes Ben Martorano, our new VP of Operations, to Our Leadership Team! Santa Ana, CA

With the New Year in full force, Ansafone Contact Centers is pleased to announce that Ben Martorano will take on the role of Vice President of Operations. With multiple locations nationwide, this leading contact center and BPO provider welcomes his leadership, experience, and passion for success. The West Coast headquarters in Santa Ana, CA, embraces

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Industry Awards and Affiliations

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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