Why Voicemail is Not an Effective Solution for After Hours Calls

Voicemail is Not an Effective Solution for After Hours Calls

As a small business, you can’t be open all the time. You need time to go home and be with your family and your employees need the same thing. You may not be able to afford to have someone in the office to answer calls and help customers after hours, so you choose to work […]

As COVID-19 Restrictions Lessen, Is Remote Work here to Stay?

Remote Work here to Stay

Gartner, a research and advisory company, has found that businesses are now starting to prepare for how they will run things after the Covid-19 pandemic. Many of these businesses find that they now have a new kind of challenge to handle. They need to manage a new hybrid workforce with some of the employees coming […]

Increase Brand Consistency by Using a Call Center

Increase Brand Consistency

Brand consistency is one of the most important factors in a business’s success. When a customer can expect the same experience across all functions of your business, they will feel comfortable returning time and again. Consistency in customer service is key to this formula, and call centers excel at providing this coherence for businesses and […]

Solve Your Company Problems with a Contact Center!

Solve Your Company Problems with a Contact Center

As a business owner, it is important to know how to efficiently use your time. It may seem like you need to take on all the work for the company in-house or on your own, but this may not be the most efficient or cost-effective method to use depending on how your business runs and […]

4 Best Practices For a Contact Center In Retail Industry

Whether your retail enterprise relies on outsourced support to assist customers with hassle-free refunds, provide quick answers about shipping status or reassure concerned callers about a product recall, following these four best practices in contact centers for the retail industry will ensure that you have satisfied customers: A central focus on customer experience Consumer buying […]