Reduce Your Overhead by Outsourcing Your Appointment Setting

As a business owner looking to reduce your overhead costs, it is wise to consider outsourcing certain tasks that can be done outside the confines of the office space. One of these tasks is appointment setting.  Third-party companies or individuals can handle your business’s appointment setting for you, preventing you from having to pay overhead […]

Reducing Call Time in a Contact Center

In a contact center, call time is one of the most important metrics for gauging efficiency. Call time does not just include the time agents spend speaking with a customer, but the entire time the customer spends on the call, from the moment the agent picks up the phone until the issue is resolved and […]

5 Ways Small Businesses Benefit from a Contact Center

Contact centers can provide significant benefits for small businesses. When running a small business, it is crucial to take advantage of potential opportunities. Contact centers provide many opportunities for you to grow your small business and impact it in a positive way. Whether your goals are to increase sales or build customer satisfaction, contact centers […]