Blog Archive

Month: June 2021

Check out the latest from Ansafone.

Case Study

Oral Healthcare Company Required Outbound Calling Service to Alert Members and Providers in Different Time Zones of Authorization Results

Problem A dental healthcare company manages dental insurance plans for Americans across multiple states. The company required an outbound calling service to provide authorization results to members and providers of contracted dental plans. Members and providers would need to be alerted as to whether authorization was approved or denied. Search for a Solution The dental

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Case Study

Healthcare Company Required Outside Team to Enroll Patients in Clinical Trials of Large Pharmaceutical Companies

Problem A patient recruitment company needed to recruit more patients for the clinical vaccine and medical trials of large pharmaceutical companies. The patient recruitment company wanted to avoid spending money on an in-house call center team to handle calls to recruit patients for these trials. Search for a Solution The patient recruitment company requested that

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Ansafone

Bilingual Support is a Customer Service Necessity in 2021

Customer support in the US can no longer survive by tailoring only to English customers. Today, Spanish-speaking people make up a large percentage of Americans. Many of these people speak Spanish natively and do not speak fluent English. Your call center must offer bilingual support to all potential callers, regardless of language.  Foreign-language customers deserve

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Ansafone

5 Ways a Virtual Receptionist Can Improve Your Bottom Line

A company’s receptionist performs valuable duties such as fielding important phone calls and scheduling appointments. Having a skilled receptionist is a must for a company to stay organized and succeed. However, utilizing a virtual receptionist rather than an in-house receptionist can improve your company’s bottom line.  A virtual receptionist will perform the same duties as

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Ansafone

How Customizable Scripts Improve Your Customer Service

Contact centers field many calls per day. Utilizing customizable scripts is a significant way to improve a contact center’s customer service because they allow agents to keep calls brief and to the point. When customer calls go long, it damages an agent’s productivity score. Scripts not only improve this score, but they improve the customer

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Ansafone

The Importance of Agent Training for a Successful Contact Center

For a business and its contact center to be successful, its agents must have adequate training. Contact center agents field a high volume of calls regarding various subjects and departments. Each agent must have the training to handle these calls accurately and efficiently. If agent training is not prioritized, callers can become frustrated, causing a

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Case Study

Plasma Collection Company Required Outbound Calling Service to Increase Donation Numbers During Slow Period

Problem During the Covid-19 pandemic, a plasma collection company saw donations for plasma decrease significantly. This company provides a great deal of the world’s plasma for lifesaving healthcare therapies, so the decrease in plasma donations was unfortunate. This plasma collection company needed a way to increase plasma donations and encourage donors to return in spite

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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