In order to maintain a successful business or organization, operations must flow smoothly and efficiently to ensure it stands out from the rest in the industry. Partnering with a contact center means receiving the support needed to place business of all sizes on the right path to growth and expandability.
From up-to-date technology to highly-trained representatives, teaming up with contact center that has a proven track record can make all the difference in meeting deadlines and accomplishing goals. Some services to take into consideration include inbound and outbound call assistance, social media monitoring, email and live chat support as well as the role of Artificial Intelligence.
On top of services offered, there are five main components that fall into play when making the decision to partner with a contact center. Let’s explore them.
5 Components to Consider When Choosing a Contact Center
With the availability of 24/7 call center assistance, guaranteeing no call goes unanswered becomes much easier. While competitors may appear to be slacking, a backed-business becomes the attractive choice when its dependability is recognized. Being available to customers at all hours creates a sense of trust and loyalty. A tried-and-true business functions with speed and efficiency to make it the more desirable source when it comes to its products and services. When it comes to call center services, another competitive advantage includes knowledgeable agents at hand who are trained in etiquette on top of providing quick solutions.
1. HIPAA Compliance
Ensuring that regulatory standards are met is vital for every business. For example, health information is protected by law and health industry customers expect their sensitive information to be safeguarded. When partnering with a contact center that is HIPAA compliant, a business is following the necessary protocol to protect it against security threats. Additionally, its integrity won’t be brought into question as confidentiality is upheld in a professional manner. Secure business dealings are critical to all aspects of maintaining a business.
2. SOC II Certified
Trust principles should command the ship of information security. Protecting data, securing enterprise relations and being on the lookout for malware is imperative to establishing business integrity. Call centers that are SOC II certified have been externally audited to prove trustworthiness of services. The specific criteria that this certification assesses includes privacy, availability, processing integrity, security, and confidentiality. When outsourcing operations, businesses must make information security a priority to prevent the mishandling of data.
3. Enhanced Productivity
When a business chooses to outsource with a contact center, a greater focus is placed on long-term results. Highly-trained agents are able to improve customer experiences, which increases overall satisfaction. When the person on the other line knows exactly what is needed to be done to find solutions, productivity sky-rockets. Management and business leaders are also given more leeway to focus on other issues extensively as agents take charge of day to day operations.
4. Call Centers Save Businesses Money
A contact center can support the needs of a business while customizing services that fit its volume, especially for businesses that are short-staffed. Instead of paying for underproduction, plans are customized and reviewed over time to ensure costs reflect ministration. Omnichannel platforms allow inquiries to be handled in one place, and this has become the future of call centers. Labor costs shouldn’t dictate the flow of a business. Using call centers as a resource saves business money and time.
Whether it’s increasing sales, improving customer satisfaction or upholding a competitive advantage, the services provided by contact centers can aid in the enhancement of any business. Making the choice to begin such a partnership is a big deal. That’s why business leaders need to deeply evaluate providers to ensure they choose a contact center that reflects and lives up to the critical components needed for long-term success.
About Ansafone Contact Centers
Ansafone Contact Centers is an award-winning BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omnichannel services, fully equipped to help you with your business and with any special circumstances.
Please request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings and tailored customer solutions.