For a business and its contact center to be successful, its agents must have adequate training. Contact center agents field
As a business owner looking to reduce your overhead costs, it is wise to consider outsourcing certain tasks that can
In a contact center, call time is one of the most important metrics for gauging efficiency. Call time does not
Returning to the Office: How the Return to Traditional Offices Will Affect Your Business and Customers
Over the last 14 months, many office and contact center employees have been working from home amidst the COVID-19 pandemic.
Contact centers can provide significant benefits for small businesses. When running a small business, it is crucial to take advantage
As a small business, you can’t be open all the time. You need time to go home and be with
Gartner, a research and advisory company, has found that businesses are now starting to prepare for how they will run
Brand consistency is one of the most important factors in a business’s success. When a customer can expect the same
As a business owner, it is important to know how to efficiently use your time. It may seem like you
The best way to improve your brand reputation is to provide exceptional customer service to anyone who works with you.
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