In today’s world, customers will no longer accept outdated and inconvenient businesses practices. To thrive, businesses must modernize the customer
In the business world, owners must choose whether to handle customer service in-house or outsource to a third-party contact center.
Customers have begun choosing live chat as their preferred customer service contact method. Live chat has been available for decades,
Call center technology advances with the times to prioritize customer and client needs. In the modern age, artificial intelligence (AI)
Customer support in the US can no longer survive by tailoring only to English customers. Today, Spanish-speaking people make up
A company’s receptionist performs valuable duties such as fielding important phone calls and scheduling appointments. Having a skilled receptionist is
Contact centers field many calls per day. Utilizing customizable scripts is a significant way to improve a contact center’s customer
For a business and its contact center to be successful, its agents must have adequate training. Contact center agents field
As a business owner looking to reduce your overhead costs, it is wise to consider outsourcing certain tasks that can
In a contact center, call time is one of the most important metrics for gauging efficiency. Call time does not
Ready to start your next
Get a free quote from one of our consultants to discuss which option would work best for your needs.
Fill Out for Free Quote!