customer service
Brand Perception Matters: Here’s Why
It’s not enough to have a great product or service. The pivot point for any business’s success or failure is
June 19, 2019
omni-channel
We Combine a Human Touch With Modern Technology
If you are looking for customer service solutions on which you can depend, you have come to the right place.
June 11, 2019
Contact Center
Gamification: How It Can Help Your Customers and Employees
For many business executives trying to figure out how they can improve their team’s productivity, gamification may offer a viable
June 4, 2019
customer service
8 IVR Strategies that Keep Customers Happy
When customers call your company, how they are greeted and how long it takes to get answers determines how satisfied
May 31, 2019
FNOL
First Notice Of Loss Should Be Customer Focused
The insurance industry has made great strides in keeping pace with the rapidly changing marketplace. The trends transforming the industry
May 29, 2019
outsource call center
Ten Ways to Engage Employees and Reduce Call Center Agent Attrition
A busy call center can be a high-pressure work environment for employees. Unfortunately, this issue along with others can lead
May 29, 2019
Ansafone
How to Conquer These 5 Retail Contact Center Challenges
The point of signing a contract with an outsourced retail contact center includes providing quality customer service in a secure
May 16, 2019
Ansafone
What Is Customer Churn Rate, and How Do You Avoid It?
Businesses are obsessed with numbers like customer churn rate. They have to be. Performance numbers directly reflect the state of
May 15, 2019
omni-channel
How Millennials Are Changing Customer Service
Millennials make up more than 20% of the US population, but they are one-half of the workforce. As younger millennials
May 14, 2019
Ansafone
Ansafone recognized as Outsourcing Partner of the Year
PRESS RELEASE Ansafone Wins 2019 Excellence in Customer Service Award Ocala, FL —May 7, 2019—Ansafone announced today that it has
May 8, 2019
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