BPO
Key Traits In a Health Care Call Center
Medical centers have unique contact center needs requiring specialty BPO partner to ensure compliance with federal regulations, careful handling of
September 25, 2019
customer service
An Introduction To Excellent Customer Service
Ansafone is a company that’s professionally driven toward excellence. With 50 years of experience, we have customers that choose to return to us every year. We value their opinions as we focus on helping our customers achieve their goals.
September 18, 2019
security
PCI Compliance For Retail Call Centers
Cyber thieves are siphoning billions of dollars each year from businesses and consumers. The retail industry must remain vigilant in protecting customers’ private information. Any company that processes credit card information by phone, fax or online must comply with the Payment Card Industry Data Security Standards (PCI-DSS). The stakes are even higher for retail call centers. In particular, those that accept, handle or store credit and debit card data for ongoing purchases or recurring billing.
September 11, 2019
omni-channel
3 Factors to Improve Social Media Customer Service
Every business around the globe works hard in offering great social media customer service, because a company’s success hinges in part on happy clients who get what they want.
September 4, 2019
customer service
Using Big Data to Drive Customer-Intelligent Experiences
Knowing your customer is one of the most important elements of running a successful business. What makes this difficult is that no customer is exactly the same. When companies are forced to create brand messages that appeal to broad ranges of people, they risk not connecting with anyone. A lack of personalization makes customers feel like just a number rather than a valued member of your inner network. They have no hesitations in leaving you for the next best thing when it comes along.
August 28, 2019
Contact Center
Contact Center Trends That Boost Growth
Keeping your contact center up to date with the latest trends and smartest best practices plays a crucial role in business growth.
August 21, 2019
omni-channel
The Benefits of Live Chat
As you’re considering the different options for your company, take into account the benefits of chatting live with customers.
August 14, 2019
Contact Center
The Keys to Developing Dynamic Call Center Scripts
Call center scripts are a central component of employee training and evaluation programs in the contact center industry. When crafted
August 6, 2019
customer service
Unhappy Customers Can Help You Create Better Customer Service
For your business to be successful, you have to base it on what your customer needs. At times, they are unhappy because they may have needs that are not fulfilled by your service or product. Customer needs are the difference between the customer’s desired state and the actual state. While your business could satisfy the needs of your customers through your product, they also deserve other things like great customer service, employees who are knowledgeable of the product, and efficient services.
August 2, 2019
Contact Center
Tips for Optimizing Your Workforce Management
The labor market has been experiencing tight conditions in the recent past. Employers around the world are struggling to find
July 24, 2019
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