Companies today have been forced to move to more digital means since the beginning of the year due to the
Pager technology gained popularity in the US in the 1980s as an effective way of communicating with someone who was
First impressions are everything. The first contact with any business is usually a simple telephone call. When you are on
How Live Chat Services Can Increase Sales for Businesses and Offer an Exceptional Customer Experience
Live chat service is a powerful customer service tool that has gained popularity over the last several years. Live chat,
In the healthcare industry, knowing and abiding by the HIPAA regulations is of utmost importance for the patients and for
Businesses are getting back to work and society is slowly starting to learn the ‘new normal’ in a world dealing
While many still use voicemail in their businesses today, it is somewhat outdated for great customer experience. Even though it’s
Being in customer service is an art of balancing multiple skillsets all at once. A great customer service department starts
One of the growing necessities of legal practices is outsourcing customer service. The reasons are plentiful and beneficial for any
Scaling a business is not easy. It requires great management, the right people, and the necessary roles to help it
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