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Check out the latest from Ansafone.

24-7 call center

Looking To Hire A Call Center?

Are You Looking to Hire a Call Center? Has your call volume reached new heights, or are you looking for a new way to generate leads? Hiring a call center is the perfect solution to handle a high volume of calls. Call centers let your business continue to thrive by taking the load. Outsourcing your

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24-7 call center

6 Keys to Choosing a Call Center

Customer service should always come first, but there are other things to consider when deciding which business to partner with for your call center center. Deciding which company to outsource customer service calls to is a major decision. Your customers are the lifeblood of your business and you want to be sure to partner with

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How Customer Engagement Silos Are Holding You Back
customer service

How Customer Engagement Silos Are Holding You Back

Organizational Silos that Hurt Customer Experience With the very best of intentions, most organizations structure themselves into silos. This happens when companies segment people on the basis of skillset into different departments and roles. Although this focused framework can be healthy for a business, it can also lead to many problems. Simply consider the fact that “silo mentality”

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Video

Ansafone Contact Centers, An Award-Winning Call Center & BPO Provider!

We are delighted to present Ansafone Contact Centers, an award-winning call center & BPO provider for outsourced call center solutions and telecommunication services. Discover and hear from the LeadershipTeam: Randy Harmat, President/CEO, Jared Mendez, CTO, Terra Saffen, Sr. Call Center Manager and all that contribute to the culture and high performing contact center offered to brands. Here, you get a chance to hear the inside makings of who we are and what it takes to be in the industry.

We are in the “people’s business” and we are here to serve you.

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Healthcare Contact Center Best Practices
BPO

Healthcare Contact Center Best Practices

Medical centers have unique contact center needs requiring specialty BPO partner to ensure compliance with federal regulations, careful handling of high call volumes and delivery of meaningful customer experiences along with implementation of industry best practices. Outsourcing partners provide a host of services for the healthcare industry. These range from patient support to provider assistance

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customer service

An Introduction To Excellent Customer Service

Ansafone is a company that’s professionally driven toward excellence. With 50 years of experience, we have customers that choose to return to us every year. We value their opinions as we focus on helping our customers achieve their goals.

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How PCI Compliance Impacts Retail Call Centers
security

PCI Compliance For Retail Call Centers

Cyber thieves are siphoning billions of dollars each year from businesses and consumers. The retail industry must remain vigilant in protecting customers’ private information. Any company that processes credit card information by phone, fax or online must comply with the Payment Card Industry Data Security Standards (PCI-DSS). The stakes are even higher for retail call centers. In particular, those that accept, handle or store credit and debit card data for ongoing purchases or recurring billing.

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Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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