Blog Archive

Check out the latest from Ansafone.

Net Promoter Score: Pros and Cons
customer service

Net Promoter Score: Pros and Cons

When managing any business, you need a steady focus that will enable you to grow the venture. You have to think about how you will increase sales and the best ways to do so. There are various strategies that you can use to attract customers and increase the conversion rate, from social media advertising to

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customer service

Brand Perception Matters: Here’s Why

It’s not enough to have a great product or service. The pivot point for any business’s success or failure is ultimately what and how customers feel about it. Customer relationships are the foundation upon which a company builds or destroys brand perception. Brand perception is the walls holding your business together. Communication is the tool

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We Combine a Human Touch With Modern Technology
omni-channel

We Combine a Human Touch With Modern Technology

If you are looking for customer service solutions on which you can depend, you have come to the right place. Our team uses an omnichannel approach to customer service so that your customers can connect with you on a platform with which they are comfortable. Our friendly and caring team uses the latest technology to

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Gamification: How It Can Help Your Customers and Employees
Contact Center

Gamification: How It Can Help Your Customers and Employees

For many business executives trying to figure out how they can improve their team’s productivity, gamification may offer a viable solution. The term “gamification” may be familiar to many of you, yet you still may be unclear on what it exactly is and how you can incorporate it into your business’s activities. So, let’s start

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8 IVR Strategies that Keep Customers Happy
customer service

8 IVR Strategies that Keep Customers Happy

When customers call your company, how they are greeted and how long it takes to get answers determines how satisfied they feel when the transaction ends. Customers who are able to quickly complete a transaction or resolve a problem hang up knowing that their time and patronage are of value to you. In contrast, a

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First Notice Of Loss Should Be Customer Focused
FNOL

First Notice Of Loss Should Be Customer Focused

The insurance industry has made great strides in keeping pace with the rapidly changing marketplace. The trends transforming the industry today include customer centricity and emotional relationships. Quickly evolving customer service expectations and the use of data and analytics to capture holistic customer views is informing the push toward customer centricity. Additionally, the centricity strategy

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Ten Ways to Engage Employees and Reduce Call Center Agent Attrition
outsource call center

Ten Ways to Engage Employees and Reduce Call Center Agent Attrition

A busy call center can be a high-pressure work environment for employees. Unfortunately, this issue along with others can lead to a high level of call agent attrition. It can be difficult and costly for a company to continually hire and train employees who don’t remain at the company for more than a few months.

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How to Conquer These 5 Retail Contact Center Challenges
Ansafone

How to Conquer These 5 Retail Contact Center Challenges

The point of signing a contract with an outsourced retail contact center includes providing quality customer service in a secure and profitable way. Your company saves money by not hiring more employees to answer phone calls and expects that customers will still get the service they need to continue buying your products. These expectations are

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what is customer churn rate and how do you avoid it
Ansafone

What Is Customer Churn Rate, and How Do You Avoid It?

Businesses are obsessed with numbers like customer churn rate. They have to be. Performance numbers directly reflect the state of any particular business. Important numbers about material costs, inventory, logistics and production rates are all used to measure current company conditions. Hidden in among all the numbers, graphs, and charts is the most significant number

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How Millennials Are Changing Customer Service
omni-channel

How Millennials Are Changing Customer Service

Millennials make up more than 20% of the US population, but they are one-half of the workforce. As younger millennials graduate and join the workforce, they will comprise more than 75% of the labor force by 2025. Any group that comprises 75% of the workforce also holds the majority of spending power. This makes them

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Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

Developing a
Customer Experience Strategy

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