telemarketing call center

Keep Your Contact Center Up-to-date on Your Business

Contact Center Agents with Accurate Information Provide Better Outcomes Your contact center works hard for you. Their agents desire to give you the very best. When they succeed, you succeed. But did you know you play a key part in this? It’s true. Your contact center uses the information you provide to them to serve …

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multichannel call center

5 Keys of an Excellent Customer Experience

Customer experience should guide all that a contact center does Customer experience (CX) is more than a slogan or hot buzzword for customer service excellence. Instead, it’s a mindset, guiding everything a contact center does. What is customer experience (CX)? Customer experience is the cumulative result of all interactions between a customer and a company. …

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ANSAFONE PARTNERS WITH MAKE-A-WISH

PRESS RELEASE FOR IMMEDIATE RELEASE 05/15/2018 ANSAFONE PARTNERS WITH MAKE-A-WISH Coral Gables, FL (May 12, 2018) – Ansafone, a U.S. based outsourced Contact Center was a Gold Sponsor for Make-A-Wish Southern Florida at their recent Brunch Under the Big Top Event. “Everyone knows Make-A-Wish and the incredible work that they do for children with life-threatening illnesses. …

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5 Things You Should Be Looking for When Researching BPO Companies 

Outsourcing call center services is one of the most effective ways that companies can streamline services, boost productivity and reduce overhead costs while increasing revenue. However, achieving these exciting results depends entirely on selecting the right BPO partner for your company. When researching prospective outsourcing providers, it is critical that you consider these five qualities:   Proven …

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What is BPO and Why Should My Business Use It?  

Business process outsourcing (BPO) has served as the backbone of the American manufacturing industry since the late 1800s. Modern developments in business practices have encouraged a range of industries, including information technology, financial services, healthcare, retail and education to embrace contracting professional service providers.   The $135 billion outsourcing industry consists of dozens of services, such as overseeing …

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What is Omnichannel and Why Should You Care?

Today’s customers have a preferred communication channel, but not all businesses are ready The ways for customers to contact businesses are rapidly expanding. No longer is the telephone the communication channel of choice. The phone is now merely one option on a list of viable considerations. With these multiple communication channels (multichannel) available for consumers …

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tech support call center

Leading FNOL Outsource Providers Excel at Customer Service

Your Policyholders Deserve Excellence at Each Contact Point, Including FNOL We talked about the importance of obtaining complete and accurate information on FNOL (first notice of loss) calls. But this is just the starting point. Coupled with it is the customer experience, that is, the expectation of excellent customer service and call quality. Several things …

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about ansafone contact centers

Our Values – A Positive Team with a Family Spirit

*This is the second in a series about Ansafone’s core values – for more information on our core values, click here* Agents who work in a positive environment that has a family spirit provide the best customer service A contact center is only as good as its agents, and agents seldom exceed their work environment. …

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Our Core Values – Serving as a Customer Advocate

*This is the first in a series of blog posts features the core values of Ansafone* A customer advocate puts the needs of contacts first and seeks to do their best for your business  What is a customer advocate? A customer advocate is someone who seeks a customer’s best interest. They may speak, plead, or …

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clinical trial outsourcing

Is Your Contact Center a Strategic Business Partner or a Problem to Manage?

Five Outcomes that Great Contact Centers Produce for Their Clients   How do you view your contact center? Do you rely on them as your strategic business partner? Or have they emerged as a headache that you must manage? A contact center should never be a bad situation that you must deal with. After all, doesn’t …

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6 Things You Have To Know Before Hiring A Contact Center

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