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multichannel call center
Contact Center

SOC 2 Certification & Why It’s Important

SOC 2 Certification is important for call centers that often deal with the privileged financial information of their clients in addition to meeting PCI & HIPAA regulations that protect the integrity and privacy of medical information. Choosing an experienced, professional organization to manage customer service, communications and customer contacts is critical. Ansafone brings more than

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Ansafone Earns SOC 2 Certification

OCALA, FL (Oct. 1, 2018) – Ansafone, a U.S. based outsourced Contact Center has earned SOC 2 certifications for both the Ocala, FL and Santa Ana, CA locations. SOC 2 compliance ensures that your provider receives regular SOC 2 reports with descriptions of the company’s efforts to deliver on the following five Trust Service Principles:

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24-7 call center

5 Ways BPO Expands Your Business Reach

Businesses seeking to expand their customer base often find that strengthening their relationship with a BPO contact center is the savvy solution for engaging potential leads, tapping into new markets and consolidating operations. Consider these five ways that outsourcing your contact center operations to a BPO provider can help your business diversify, acquire more customers

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call center companies
inbound call center

How Call Center Companies Can Improve Your Company

Can call center companies really improve your company? It is common for company managers to have reservations about outsourcing their contact center services because they believe the level of service could damage their brand reputation and quality of customer care. However, tapping this smart business strategy can potentially be the best thing for your company’s

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outsourcing companies
Uncategorized

How Outsourcing Companies Can Reduce Your Company’s Stress

How Outsourcing Companies Can Significantly Reduce Your Company’s Stress Outsourcing Companies provide a host of benefits, including alleviating many of the financial and logistical concerns of running an efficient, effective customer relationship program. Here are four ways that business process outsourcing solutions can significantly reduce your company’s stress: Boost Your Staff Support Even with exceptional time

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healthcare call center companies
Contact Center

Best Practices When Choosing Healthcare Call Center Companies

Healthcare Contact Center Best Practices Medical centers have unique needs that require healthcare call center companies to ensure compliance with federal regulations, careful handling of high call volumes and delivery of meaningful customer experiences along with implementation of industry best practices [crosslink]. Outsourcing partners provide a host of services for the healthcare industry, ranging from

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call center outsourcing
BPO

Call Center Outsourcing Best Practices

Call Center Outsourcing Best Practices When considering call center outsourcing, high-performing call centers understand that being innovative and employing industry best practices are the best ways to create efficient, productive, happy workplaces. BPO providers who aim to deliver value-added services and develop long-term partnerships must integrate these four call center best practices into their organizational

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customer experience
FNOL

FNOL Providers Best Practices

Don’t Try to Force Your Business Processes into a One-Size-Fits-All Outsourcer Box There are many advantages to outsourcing your first notice of loss (FNOL) calls to a call center that specializes in this work. However, outsourcing to the wrong call center can produce extra work for your team and cause frustrations for your policyholders. This

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customer service

4 Strategies for Achieving First Call Resolution

Since first call resolution (FCR) helps companies measure customer satisfaction, it is an essential element in nurturing lifelong relationships with buyers. Customers understand that mistakes happen, so they are able to forgive when a problem is fixed swiftly and adequately. In fact, companies have a unique opportunity to gain a deeper buy-in from customers during

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Does Your Contact Center Provide an Exceptional Customer Experience?

Customer experience should guide all that a contact center does   Customer experience (CX) is more than a slogan or hot buzzword for customer service excellence. Instead, it’s a mindset, guiding everything a contact center does. What is customer experience (CX)? Customer experience is the cumulative result of all interactions between a customer and a

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Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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