Blog Archive

Author: Jared Brier

Check out the latest from Ansafone.

Case Study

Financial Service Company Seeking Call Center to Provide Account Maintenance and New Account Support for Clients

Problem A financial services company that offered debit-card based banking solutions to clients looking for an easier way to send money to friends and family living in Mexico needed support handling their incoming calls for service. Based in California, the company allowed clients to add money to debit accounts using kiosks in select locations, by

Read More »
Case Study

Dental Practice Needed Emergency Dispatch For On-Call Services & Coverage For Office During High Call Volumes

Problem A dental practice was having difficulty connecting patients after hours with the on-call dentists during dental emergencies. The office also needed assistance with incoming calls during their busier times. The practice often experienced an increase of 50% to 150% of their standard call volume. Search for a Solution The patients of the dental office

Read More »
Eight people sitting at a table with laptops having a business meeting
News & Events

Covid- 19 Management Response Team and Call Center

Call Center That’s Here when You Need it We are your Covid-19 Management Response Team Call Center to help you get through all facets of business challenges and customer care operations during this time. During a public health crisis such as Covid-19, business continuity and disaster recovery are both vital and necessary criterias for a

Read More »
Randy Harmat wearing a button down shirt smiling into camera
News & Events

Message from Our CEO, Randy Harmat of Ansafone Contact Centers

During these uncertain times, we all have experienced the impact of the COVID-19 pandemic in every aspect of our lives. As we continue to monitor the daily changing environment, we continue to evaluate the impact it has on our business,  public and personal health and the safety of our customers, employees and partnerships. My heart

Read More »
Ansafone Contact Centers logo
Video

Our People, Our Culture, Our Technology at Ansafone Contact Centers

Ansafone Contact Centers prides itself on 50 years of world-class customer experience and brand care. With CEO, Randy Harmat, leading his company and staff, we see that his core values are reflected in every way. Watch this video, “Our People, Our Culture, and Our Technology” with Jared Mendez, CTO, Terra Saffen, Dir. of Operations- West Coast and Erick Rodriguez, Shift Lead. With each interview, we learn about the ins and outs of running a national call center with multiple geo locations and how Ansafone has helped many in natural disasters and other critical medical situations.
We are in the “people’s business” and we are here to serve you.

Read More »
Ansafone Contact Centers
Podcast

Talking about AI (Artificial Intelligence) with Jared Mendez, CTO, of Ansafone Contact Centers

In this full podcast interview, we talk with Jared Mendez, CTO, of Ansafone Contact Centers about call center technology and artificial intelligence. Ansafone Contact Centers is a national call center that offers omni- channel call center services and bilingual services. Take a listen into the inside scoop of what it’s like to service natural disasters and everyday business operations.

Read More »
Ansafone Contact Centers
Podcast

Our Up and Close Podcast Interview with Terra Saffen, Dir. of Operations-West Coast of Ansafone Contact Centers

In this full podcast interview, we talk with Terra Saffen, Dir. of Operations-West Coast of Ansafone Contact Centers about what it’s like to work for a national call center and the ins and outs of the industry. Terra shares her insights of what are seen as assets of the business and areas of improvement. With the instilled core values of Ansafone Contact Centers, we see what it takes to sustain a business like Ansafone and what has made it a great BPO provider for medical, financial, ecommerce and other niche industries.

Read More »

Industry Awards and Affiliations

Ready to start your next
outsourcing project?

Get a free quote from one of our consultants to discuss which option would work best for your needs.

Fill Out for Free Quote!









Scroll to Top

Fill Out for Free Quote!

Client Testimonials

Home Health Care Company:
Read More
“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
Read More
“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
Read More
"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
Read More
"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
Read More
"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
Previous
Next