Blog Archive

Author: Steve Hensley

Check out the latest from Ansafone.

Ansafone

5 Trends in Customer Service in 2021

As businesses move into 2021 and prepare for the future, they must stay on top of all customer service trends that show up. Providing the best customer service at all times is imperative to growing a business and seeing more profits, even in 2021. There are a lot of great things that you can do

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Ansafone

How to Maximize Your Customer Retention With The Help of a Call Center

Companies need to develop their own brand experience to foster loyalty from their customers to be successful. Customer service is one of the critical components in making this happen. The customers of any company will speak publicly about the brand. Depending on what they say, this can help or hurt your reputation. Due to how

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Ansafone

The Advancement of Call Center Technology

Call center technology is rapidly changing. As many call centers work to add new ideas and methods to impress their clients and serve the customers better, many will need to think about implementing the latest call center technology as effectively as possible. Some of the best call center technology and predictions for 2021 and beyond

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Ansafone

How Call Centers Can Provide Necessary Assistance in Emergencies

For many companies, a call center can provide them with the best way to help their customers while minimizing the workload for them and their office employees. When it comes to an emergency situation, a call center can prove even more invaluable for your whole business. From fielding calls in the middle of the night

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Bilingual Support
Ansafone

Bilingual Support Increases Client Comfort

When you are setting up your support, you should consider adding bilingual support to the mix. Many companies avoid doing this because they assume that all of their customers will speak English or they do not want to pay extra. However, providing this bilingual support is one of the best ways to bring more customers

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Answering Service
Ansafone

How an Answering Service Can Help Streamline Your Office Workflow

An answering service is one of the best ways to streamline the workflow in your office. With one of these services, your customers will still get the great customer service they need when they call in while taking some of the stress and workload away from your office staff. Your office staff can focus more

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Outsource Customer Service in 2021
Ansafone

5 Reasons Why Your Business Should Outsource Customer Service in 2021

Many companies are looking for ways to increase customer satisfaction and decrease costs at the same time. While customer service is an integral part of any company, one thing to consider is whether the customer service can be outsourced or not. Outsourcing your customer service is an excellent idea for many companies to free up

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Live Chat
Ansafone

Live Chat as the New Standard for Customer Service

Successful businesses have found they need to adapt to the digital lifestyle that their customers are embracing. One of the ways that companies can do this is by ensuring they have an effective online presence. For a business to appropriately interact with their online customers, live chat is one of the fastest ways to communicate

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Ansafone

Do Small Businesses Benefit from a Call Center?

As a small business, you may assume that a call center is not a proper fit for you. But one of the biggest challenges to your small business is your size. Yes, you can cut out the red tape and be more flexible than some of the more prominent names, but sometimes it makes you

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Ansafone

Missed Calls and Their Effects

Many companies make the mistake of assuming missed calls are not vital to their business Given that there is a lot of emphasis on digital communication in our modern world, it is easy to assume that these phone calls are not important since you can rely on social media and email. However, when you look

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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