Blog Archive

Author: Steve Hensley

Check out the latest from Ansafone.

Ansafone

How Customizable Scripts Improve Your Customer Service

Contact centers field many calls per day. Utilizing customizable scripts is a significant way to improve a contact center’s customer service because they allow agents to keep calls brief and to the point. When customer calls go long, it damages an agent’s productivity score. Scripts not only improve this score, but they improve the customer

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Ansafone

The Importance of Agent Training for a Successful Contact Center

For a business and its contact center to be successful, its agents must have adequate training. Contact center agents field a high volume of calls regarding various subjects and departments. Each agent must have the training to handle these calls accurately and efficiently. If agent training is not prioritized, callers can become frustrated, causing a

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Ansafone

Reduce Your Overhead by Outsourcing Your Appointment Setting

As a business owner looking to reduce your overhead costs, it is wise to consider outsourcing certain tasks that can be done outside the confines of the office space. One of these tasks is appointment setting.  Third-party companies or individuals can handle your business’s appointment setting for you, preventing you from having to pay overhead

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Ansafone

Reducing Call Time in a Contact Center

In a contact center, call time is one of the most important metrics for gauging efficiency. Call time does not just include the time agents spend speaking with a customer, but the entire time the customer spends on the call, from the moment the agent picks up the phone until the issue is resolved and

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Ansafone

5 Ways Small Businesses Benefit from a Contact Center

Contact centers can provide significant benefits for small businesses. When running a small business, it is crucial to take advantage of potential opportunities. Contact centers provide many opportunities for you to grow your small business and impact it in a positive way. Whether your goals are to increase sales or build customer satisfaction, contact centers

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Remote Work here to Stay
Ansafone

As COVID-19 Restrictions Lessen, Is Remote Work here to Stay?

Gartner, a research and advisory company, has found that businesses are now starting to prepare for how they will run things after the Covid-19 pandemic. Many of these businesses find that they now have a new kind of challenge to handle. They need to manage a new hybrid workforce with some of the employees coming

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Increase Brand Consistency
Ansafone

Increase Brand Consistency by Using a Call Center

Brand consistency is one of the most important factors in a business’s success. When a customer can expect the same experience across all functions of your business, they will feel comfortable returning time and again. Consistency in customer service is key to this formula, and call centers excel at providing this coherence for businesses and

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Solve Your Company Problems with a Contact Center
Ansafone

Solve Your Company Problems with a Contact Center!

As a business owner, it is important to know how to efficiently use your time. It may seem like you need to take on all the work for the company in-house or on your own, but this may not be the most efficient or cost-effective method to use depending on how your business runs and

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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