Bilingual Call Answering Services

Open Up Your Business Opportunities with a Bilingual Answering Service

The Hispanic community is a large and growing portion of the US population. The Spanish language is a highly marketable asset for your business. Your customer service representatives and staff should be able to demonstrate fluency in both English and Spanish, especially if you deal with a large number of Hispanic people. With this, your business will be able to assist a larger population of customers more efficiently and conquer a section of the market that your English-only competitors are missing out on.

If your business is working with both the English-speaking and Hispanic communities, it only makes sense to have a call answering service that meets the demands of these customers as well. Thankfully, Ansafone’s bilingual call center services do just that on behalf of your business.

¿En qué puedo servirle?

Our highly-trained virtual receptionists come ready to serve your business with native-level fluency in both English and Spanish. We cater to customer calls as they come in and speak with them in their preferred language. This puts an end to common customer and business frustrations that emerge from misunderstandings, language barriers and poor call center translation services.

Our bilingual call center can even replace your current in-house staff and resources saving you time, money and dedicated personnel. If your staff doesn’t have the skill set necessary to process both client types, then our bilingual answering services can serve as your committed customer service call center on your behalf. We’ll screen calls, process customer claims, set up appointments, and collect pertinent customer information and translate it in your businesses preferred language.

How Does Our Bilingual Answering Service Work?

Our specialized bilingual call center goes through a number of preliminary steps to ensure that your business and customers are going through the proper channels without misunderstandings. Here’s how it works.

It’s simple and effective. Our staff will take in customer calls according to your set business parameters while engaging customers in their native tongue. This helps break the tension that arises from language and accent barriers and permits the ultimate customer experience for clients under both demographics. And as we collect and handle calls for your business, we translate the customer data we receive to your business’s preferred language.

You won’t have to worry about in-house staff speaking over the phone in a language they don’t understand!

Ansafone’s Bilingual Answering Service Grants a Number of Specialized Services

 As an outsourced call center with extensive experience with the Hispanic communities, we are capable of offering a wide array of bilingual answering services. We offer:

Women on a head set ready to take calls

These services come from a wealth of experience gained from a number of industries over our 40-year lifespan. Our bilingual services can be tailored to any industry. In the past, our bilingual call center services assisted businesses in finance, healthcare, law, entertainment, commercial maintenance services, and many others.

What’s the Cost of NOT Allocating a Dedicated Bilingual Call Center?

It’s time to face the facts. Business isn’t done just in English anymore. In fact, there’s a growing segment of the US population that is not well-versed in the English language. This large segment of the market will only tolerate so much when it comes to addressing real concerns and needs. That’s why outsourcing a bilingual call center for your business will give you a competitive advantage against other businesses like you in the industry and will drive customers within the Hispanic and English-speaking communities to your product or service.

Open Market Means Greater Business Potential

When you invite both the Hispanic and English-speaking community into your business, you’re allowing your business to grow and achieve greater heights. Opening the market will allow you to make significantly higher revenues and create new market opportunities for your business.

Outsourcing Your Bilingual Answering Service Is Cost-Efficient for Your Business

Outsourcing to Ansafone is a much better option than creating your own in-house bilingual answering service. You won’t have to dedicate your valuable staff, time or resources. We provide all of that for you instead at a significantly cheaper rate. AND you only pay us for the time that your customers call us!

bilingual call center agent
Missed Calls Mean Poor Customer Experience

Every time you can’t take a call because you can’t understand what the customer is saying, it will only bring your overall image down in the face of the larger market. You’ll lose the trust of the Hispanic community and will build a reputation as an English-only company. This will cost you huge revenues and bring down your end-to-end customer experience for your business.

Find Reliable Support from a Bilingual Answering Service You Can Trust!

Ansafone is a US based call center service provider with offices located across the nation. We’ve been offering committed bilingual support and translation services for businesses for over 40 years and continue to deliver the best outsourced call center services around.

Industry Awards and Affiliations

Ready to start your next outsourcing project?

Try out our bilingual call center services today and see the difference it’ll make for your overall customer experience. Simply call 1-800-510-0514, and we’ll set everything up for you. Gracias and thank you!

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."