Legal Answering Service

Improve Your Practice with a Dedicated Legal Answering Service

Law is often a touchy subject for clients. That’s why it’s so important to have a professional, knowledgeable and friendly voice whenever a client dials your number. This will ensure complete confidence in your services and practice to achieve what needs to be done to the client’s complete satisfaction.

Not just any receptionist or secretary can handle such sensitive manners. Attorneys and law firms like you need specialized call handling that addresses client issues directly and in-person. That’s why you’ll need Ansafone’s live legal answering service.

Achieve New Heights in Customer Satisfaction

For decades Ansafone has been providing specialized, round-the-clock lawyer answering services for law firms and private practices. Our answering services are designed to meet the demands of client interactions and corporate goals. Our staff provides tailored services that keep clients informed and connected with counsel at any time of day, from anywhere. We have dedicated call centers all over the United States to process basic client inquiries about your practice, scheduling appointments, taking messages, and forwarding clients to you as needed.

Clients will quickly come to trust and rely on you to for all their cases thanks to our live legal answering services. With us managing client calls and claims, you won’t have to rework your current infrastructure and will save money, time and resources normally spent on an in-house receptionist.

Outsource Your Legal Answering Service to a Provider that Understands Law

Our staff is familiar with all verticals of the legal profession. Each area of law has particular client needs that help determine the way our services are set up to bring you success. Here are just some of the most common areas of law we’ve operated under in the past:

Corporate Law

Corporate firms require the utmost in flexibility and availability from your law office. You never know when the corporation you work for may need your counsel before the next big merger, for sudden business arbitration, immigration issues or more. That’s why we offer our multi-channel communication management system to keep you and your corporate client in the loop on all important matters and forward the call to your when the situation demands it.

Criminal Law

If you focus in criminal law, many case requests come from clients after hours. You need someone answering phones during late nights, early mornings, weekends and holidays. Missing after-hours calls would be sacrificing far too much potential for your office. That’s why we provide 24/7 live legal answering services 365 days a year. We’ll connect these important clients with a live person who can set up a next-day appointment and prepare a briefing on the case before you get it.

legal answering service agent
Family Law

Family law provides a rollercoaster of emotions no matter the client’s situation. You might feel your staff is overwhelmed from clients looking for counsel in adoptions, divorce, custody battles and other important family matters. While it’s good to have business booming, it’s not great to constantly wear down you and your staff with simple tasks that can be performed without risk by a dedicated, outsourced attorney answering service.

Personal Injury

Personal injury calls always require quick attention. It’s critical to take these calls with sensitivity and understanding of your client’s particular situation. They already have enough trouble of their own and they have no patience for a law firm who can’t pick up the phone when they need them. Ansafone’s legal answering service supplies caring and knowledgeable personnel to answer the phone when you can’t. We set you and your client up with all the information needed to take the next step forward in the litigation process.

Connect Potential Clients with a Real-Time Attorney Answering Service

The legal profession comes with a whole load of clients looking to reach your office. You can’t be available to handle every single call though. It’s just not good for your health or your staff’s to handle client calls at all times of day. It will interfere with your daily case work and put you behind with other client work.

But you can’t just drop these important client calls either. Maybe a multinational business partner needs to get ahold of you from across the world. Or maybe some critical information or documentation comes up after normal office hours. These calls are also important and can’t simply be passed off. So if you can’t be there for every call, bring in someone that can.

Ansafone’s real-time attorney answering service provides your firm or private practice with access to unique call center services including:

attorney answering service agent
  • 24/7 appointment setting and call management services
  • Call overflow services when your office can’t keep up with incoming client calls
  • Bilingual and translation services in English and Spanish
  • Customized and priority call processing based on your business model
  • A highly-specialized and versatile team of receptionists
  • Around the clock services from U.S. based call centers all over the country
  • The latest and greatest in call center technology & software
  • Confidential and strict privacy policies that align with your legal expectations

Industry Awards and Affiliations

Ready to start your next outsourcing project?

This is only the beginning of what could be possible with outsourcing your attorney answering service with us. We’ll gladly tell you more ways you can benefit by contacting an Ansafone rep today! Call 800-510-0514.