Medical Answering Service

Provide Quality End-to-End Patient Care with Ansafone’s Medical Answering Service

Quality patient care is an important competitive factor in the healthcare industry. Patients expect direct, immediate and considerate care from doctors, dentists, hospitals, clinics and every other healthcare professional in the industry. This involves the whole patient experience from when they first contact your office to set up an appointment, to out-patient care and follow-ups, to referrals or post-treatment care.

When you outsource to Ansafone’s medical answering service, you’re achieving all this with a more affordable, manageable solution. We have:

medical answering service agent
  • Experienced call center staff familiar with patient requests and inquiries and can direct calls to the appropriate office in an efficient and orderly manner
  • Appointment setting services, after hours receptionists, bilingual services, overflow call assistance and other critical services
  • 24/7 availability year-round to receive patient calls—this includes after hours, weekends, and holidays!
  • Near real-time customization to your patient care needs as they change and develop during critical times of the year
  • The latest call center technology including a multi-channel call center, Automatic Call Distributor, Client Reporting Dashboard, IVR, live chat and web functions, email, mobile SMS/text and more to deliver an optimal patient experience

With Ansafone as your dedicated medical answering service provider, your staff will be free to address more critical tasks and direct their focus to patients and customers currently in-house. It’s the ideal setup in advancing patient care and business initiatives for your patients without the unnecessary hassle or pressure that naturally comes with the healthcare industry.

We Prioritize Patient Privacy and Data Security

We know that patient privacy is critical to your core business operations. It’s essential in delivering the best patient treatment and care. That’s why Ansafone’s physician answering services maintain compliance under HIPPA’s extensive patient privacy and data security regulations.

Our receptionist staff is trained to abide by these strict guidelines, and our services are also designed to keep up with these key policies. We utilize only the latest and most secure call center technologies to protect your patient’s information so we can maintain your business’s and patients’ trust.  This allows us to ensure that your patient and client data is always secured and handled with discretion.

Ansafone’s Outsourced Physician Answering Services Cut Costs and Improve Customer Satisfaction

Why invest more than you have in additional staff, resources and the latest call center technology when you can outsource it all through one provider—AND at a cheaper rate?

Ansafone helps reduce costs for your business so that you can better address patient concerns. We have more than enough staff to process calls, manage basic and advanced reception services, and store sensitive patient information under one easy-to-use database or online portal.

Our medical answering services are designed to give healthcare providers like you the best of both worlds, low cost and ultimate customer satisfaction! With our team operating on your behalf, customers will always have access to your business and come to finally find a provider that’s reliable for their needs.

Ansafone’s Doctor Answering Services Assist in a Number of Industries

At Ansafone, we tailor our physician answering services to meet your specific industry needs. Our experienced team logs relevant patient data while addressing the unique care needs of your patients and customers. We even customize our proprietary online medical portals to give your business access to graphs, charts, call tracking tools and other messenger management tools critical to your business functions.

Here is just a small list of healthcare practitioners that we offer our medical answering services for:

  • Addiction Recovery Centers
  • Chiropractors
  • Dentists
  • Doctors Offices and Clinics
  • Emergency Services
  • Eye Doctors
  • Family Physicians
  • Funeral Homes
  • Hospice Care
  • Hospitals
  • Insurance Providers
  • Medical Equipment Providers
  • Medical Emergency Dispatch Services
  • Pharmacists
  • Veterinarians
physician answering service agent

Take Advantage of All Our Medical Call Center Services

Our staff works around the clock to take care of essential tasks related to customer relations, scheduling and care. It’s up to you to decide what you would like us to handle in your stead. Streamline your telephone answering services with ease all through one provider.

Below is a list of common services we assist our clients with:

  • Order and Processing
  • Medical Response and Dispatch
  • After Hours Reception Services
  • Bilingual and Translation Answering Services
  • 24/7 Medical Assistance Helplines
  • 24/7 Customer Support
  • Front Desk Services, Scheduling, and Reminders
  • Healthcare Inquiries
  • Event Registration
  • Live Receptionist Answering Services
  • Finance, Billing and Insurance Billing
  • Follow-up Care and Post-Care Treatments
  • Overflow Call Support
  • Referrals
  • Patient Information Verification
  • Insurance Verification
  • New Member Pre-Certification & Welcomes
  • And More!

Ansafone’s Medical Answering Services Adapts to Your Business

It’s impossible to always predict when a healthcare emergency may require you to keep up with an increase of client calls. That’s why our team of professionals is flexible with your business and can increase the extent of our services or staff during these critical moments. Just contact us to update us on your situation and we’ll adjust ourselves in near real-time to address the increase in client calls or care requests.

Remember, every lost call can cost you more than you know. Don’t sacrifice your patient’s trust, care and overall outlook of your business just because you can’t keep up. Give Ansafone the reins and watch patient satisfaction skyrocket for your business.

Deliver Ultimate Patient Care with Ansafone Today!

The medical industry requires a robust and versatile staff that’s able to handle patient requests and calls at any time. Patients in need of medical attention won’t wait long (if at all) on hold while your staff is busy working on another task, and that’s suddenly another customer lost to your business.

Chances are you probably don’t have enough dedicated staff members to handle the patient load at critical times and days in the year. Or maybe managing patient calls and directing them where they need to go is too much for your current staff to handle. So what are you doing to keep up in the industry?

Industry Awards and Affiliations

Ready to start your next outsourcing project?

Have Ansafone as your outsourced business partner. Our staff will seamlessly handle patient calls as an extension of your clinic, office or business whenever you need us. Ask about our medical answering service today. You can reach us at 1-800-510-0514.