Meet the Needs of Your Tenants with a Live Property Management Answering Service
Tenant communication management is a tedious task that never seems to end. So it’s no surprise that you find voicemails, emails and logged customer complaints or concerns through your personal tenant portals. It’s a daily chore that holds back your day-to-day operations, but you can’t simply ignore your tenants either.
The good news: your in-house staff doesn’t have to make this a full-time duty. Plenty of property managers are making the switch and are outsourcing their property management answering services to virtual receptionists and third party call centers. They’re more reliable and available to deal with tenant questions and emergencies. In fact, when you outsource to Ansafone we ensure full availability for the most inconveniently timed requests—days, nights, weekends and holidays!
Rely on Ansafone as Your Dedicated Property Management Call Center
Ansafone’s professional team of virtual receptionists is always standing by to greet your tenants and process any claims or inquiries. With our live property management answering services, your tenants will never run into a voicemail or automated voice messaging system again. They’ll feel important, safe and secure knowing that someone is always available to get them the help they need. There’s always a friendly and dedicated staff waiting to pick up on the other end of the line.
- Screening tenant calls based on your internal protocols
- Escalating emergency level situations and connecting with one of your “on-duty” staff members
- Call forwarding and processing to the appropriate office, personal, or virtual logbook
- Multi-channel communication technologies to offer a flexible means for tenants to get a hold of you
- Bilingual services in English and Spanish for easy cross-cultural communications
- Answering basic tenant inquiries and concerns on your behalf
- And managing security and maintenance dispatch calls 24/7
Get After Hours Answering Services for Property Management
With Ansafone acting as a partner for your property management business, you’ll never have to worry about missing an emergency situation. We keep on top everything for you with our after-hours answering service.
If a tenant calls about a leak, power outage, weather damage or some other emergency, our virtual receptionists will be ready to answer the call. We will then process the claim according to your set protocols and escalate the situation as necessary to resolve the situation efficiently and appropriately.
We can even provide a custom Tenant Hotline number for tenants to use after your normal business hours or as you see fit. This way tenants will always get a hold of someone and find the proper assistance they need right away.
Find Real-Time Support for Residential, Commercial and Mixed Housing
Our customized property management call center is familiar with unique needs from residential, commercial and mixed housing units. Each one demands a different approach to tenant screening, claims and processing. That’s why we organize our staff to meet your particular telecommunication needs to keep customer satisfaction high and tenants coming in.
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