Helping Our Country and Our Businesses with Contact Center Solutions!
Meet Cindy!

Whether it’s Customer Service Support, Emergency Disasters & Dispatch, or Staffing Issues, we are here to support you.

Who is Cindy Pesa-Smith?

Cindy Pesa-Smith is a Business Development Specialist and Consultant for Ansafone Contact Centers. Prior to joining Ansafone, Cindy worked as a National Inbound/Outbound Consultant at AnswerNet.

She has a diverse background in Operations and Sales and has been in the call center industry for over 20 years.

Cindy carried multiple roles which included being a General Manager, Senior Client Services Manager as well as a Corporate Operations Manager. In these roles, Cindy synthesizes her experiences from a client’s view, operator’s view, and her multitude of departmental and organizational management experience. Her range from managing PNLs, acquisitions, client retention, facilities management have produced a valuable asset for Ansafone and clients.

From her career experiences, Cindy is very adaptable and knows how to change the environment to meet her client’s needs and expectations. She is not only a leader, but a manager that can jump into the trenches to support the team.

Cindy currently lives in Willoughby Hills, Ohio with her husband and they have a 12- year- old son and 1 year old Pug, named “Bobo.” She is first generation Croatian and has roots internationally in Germany, Italy, Spain and Australia as well. On her free time, she loves the outdoors, four wheeling, skiing and traveling. Her family are avid animal lovers. Her specialties include language fluency in Croatian and French.


I help you build customer satisfaction, reduce client churn and enhance your brand image by delivering professional call center services. We specialize in giving your customers world -class service.

What We Can Do For You:

  • Provide 24/7/365 call center support.
  • Enhance your customer service experience.
  • Provide the most robust telephony and technology in the industry to accommodate any task.
  • Bilingual services.

Why Ansafone?

If you would like to have a discussion on how we can deliver and accommodate your business, I can be reached at 352-644-8674. To schedule a time, please use this calendar link.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."