The public holds high expectations for government agencies to deliver reliable, accurate support services. The pressure to provide meaningful interactions intensifies under changing regulations and evolving budgets. When a citizen has an urgent question or an emergency situation, it is critical that they are able to connect with a live person who has the authority to fix their problem. Without immediate resolutions, certain situations can escalate into preventable crises. More complex issues can arise when dissatisfied citizens share their negative experiences on social media.
Local, state and federal government agencies are discovering the benefits of outsourcing government contact center tasks to professionally trained customer service agents. Ansafone’s government call center solutions streamline your administrative operations, establish intake procedures that meet compliance regulations and reduce common errors made by overburdened departments. In many cases, our industry resources allow you to deliver responsive public service interactions at a reduced cost to your agency.