Every engagement with a customer is an opportunity to build a more meaningful relationship with those purchasing your products. Ansafone’s retail customer service system features a multi-channel communication approach that helps your business interconnect with customers at any hour of the day via phone, email, social media or live web chat. This proactive approach allows you to capture sales at the exact moment a shopper typically abandons a purchase. A live agent can answer product questions as a visitor browses your website, respond in real-time to social media posts or assist with order processing over the phone.