Contact Centre Services by Industry
With nearly 90 percent of consumers saying they would pay more to ensure a superior experience, quality customer engagement is a key differentiator in recruiting and nurturing a loyal following. Innovative leaders in nearly every industry are discovering the benefits of placing their customer management programs in the care of professional call centre agents.
Contact Centre Solutions
Ansafone is a trusted resource for contact centre solutions in the healthcare, education, government, retail and financial services sectors. We are well-equipped with advanced technology resources and expert staff that you need to gain a competitive edge in the marketplace. Our award-winning contact centre systems are delivered by bilingual U.S. representatives from locations in California and Florida. Your handpicked team of brand-trained agents receive extensive coaching in quickly yet compassionately resolving complaints, connecting members to essential services and converting prospective leads into loyal customers.
Ansafone supports a multichannel communication system, including 24-hour email management, social media engagement and live web chat services. Even when call volumes spike, Ansafone maintains minimal hold times. We can supply full-service customer recruitment and retention programs or backup your in-house staff during non-operational hours, promotional events or seasonal call fluctuations.
Healthcare Call Centers
Hiring healthcare BPO services empowers you to meet patients’ high expectations for superior health care services. When your patients have access to Ansafone’s healthcare call centre, they receive continuous access to care. Our outbound support services also help you raise consumer awareness and prevent patient drop-offs to boost the health of your business.
Education Call Centers
Educational systems that work with professional contact centres routinely boost student recruitment rates, strengthen funding sources, streamline enrollment processes and increase sales conversions. Ansafone’s educational call center team is equipped to support a range of educational institutions, from elementary schools to universities to company selling educational products.
Retail Customer Service Call Centers
With more than three-quarters of consumers willing to blast retailers about a bad experience and an equal number of people willing to pay more for high-quality customer services, Ansafone’s retail call center implements innovative solutions for attracting, acquiring and retaining shoppers.
Government Agency Call Centers
Government agencies hold a public responsibility to provide responsive telecommunication channels to ensure that constituents have timely, accurate information about benefits, programs and services. Partnering with an approved government contact centre is the smart solution for addressing citizen’s concerns at the exact moment when they need your help.
Financial Services Call Centers
Customers demand a reliable, trustworthy provider to support their financial services. Ansafone’s banking BPO and financial services call center can help you meet these high expectations during every interaction so that you can nurture loyal relationships that evolve as your customers’ lives change.
Our stellar reputation for servicing the direct response industry is known nationally from coast to coast. We deliver customized contact centre solutions that fit your budget, satisfy your organizational requirements and scale up as your business grows.