Education Call Center

Attracting students to your campus programs in an increasingly competitive industry presents new challenges for the higher education system. Partnering with an education call center gives you the tools needed to engage students, from prospects to enrollees to alumni.

Education Call Centers Create Excellent Student Experiences

Education institutions across the country are facing increasing challenges to meet targeted enrollment numbers under shrinking budgets. Contracting with responsive reps who supply information on-demand can give your campus the edge that is needed to capture a larger market share. When you outsource basic answering services, promotional call responses, career track advisement or fundraising campaigns, then your staff has more time to focus on tasks that advance your program goals.

Industry-Leading Education Call Center Services

Institutions of higher learning rely on Ansafone to provide industry-leading education call center services that boost student recruitment efforts, lower abandonment rates, streamline enrollment processes and increase sales conversions. Running 24-hour standby customer support services, Ansafone’s highly skilled bilingual agents regularly field 5,000 calls daily in our education call centers to provide more information on programs to prospective students.

Mission-Focused Call Center Education Services

Ansafone has more than 20 years of successful partnerships with educational institutions. We partner with a variety of career colleges and universities in the U.S. and Canada to support communication programs, including:

education call center agent

Inbound Communication

  • Supplying real-time responses to digital inquiries received via social media, online website forms and live chat. Email management services can forward general inquiries to the appropriate department to ensure timely and accurate responses.
  • Scheduling appointments with college guidance officers, campus tour coordinators and financial aid advisors.
  • Providing student services communication, such as driving directions, parking permits or tuition costs.
  • Lead generation for student recruitment efforts to assist in your school's growth. We apply our expert sales skills to convert your leads into new students.
  • Validating prospective leads as viable candidates for your programs before passing them to your admissions team.
  • Career advisor support to review potential career paths with students so that they are connected to the right learning solutions.
  • Serving as your first-line or after-hours technical support team for student problems with campus networks and technology.
  • Staffing student help desks, opening maintenance request tickets and operating compassionate crisis response hotlines.

Our call center education specialists receive extensive coaching in student recruitment strategies and enrollment support to help you reach your mission-critical goals. We have the technological tools to staff all communication touchpoints, including phone, email, live chat or social media. Offering potential and current students options for reaching you through their desired platform strengthens your credibility as an organization that cares about providing a high-quality education experience. 

Outbound Communication

  • Engage potential students with follow-up calls to ensure they have received the appropriate support throughout the registration process.
  • Reconnect with aged leads who expressed initial interest or abandoned the enrollment process. Our results-focused appointment drives consistently convince prospective students to sign up for classes.
  • Generate awareness about student programs, such as health plans and credit campaigns.
  • Strengthen your alumni relations program by connecting with former students to provide updates on recent accomplishments, share future goals and secure financial support during fundraising campaigns.

One of our specialties in the higher education industry is conducting surveys of financial aid rewards to ensure compliance with the Department of Education’s policies and internal campus procedures. We validate that every student clearly understands the amount of their loan, the cost of each credit and transferability of credits. We also provide a full review of the financial aid forms relating to private and institutional financing. Incomplete assessments are routed back to the financial aid department for review.

call center education agent

Delivering Essential Customer Service Support

Our call center education support services extend beyond post-secondary institutions. We can partner with K-12 schools and regional districts to design smart interactive voice response (IVR) systems for incoming calls and roll out automated notifications for attendance, events, meetings and emergency procedures. We can step in at a moment’s notice to efficiently manage overflow calls during peak times or to compassionately route calls during an unexpected crisis.

Companies selling education products also benefit from our expertise in retail call center services. Ansafone sales agents, who undergo in-depth training on your brand and product line, participate in a competitive incentive program that propels your business toward higher profits.

Industry Awards and Affiliations

Ready to start your next outsourcing project?

Working under the guidance of your program objectives and school's procedures, Ansafone designs call center services that maximize the revenue potential of every customer interaction. Tapping our efficient operations, superior training and advanced technologies improves your productivity while lowering your costs. Contact us at (800) 510-0514 to speak with an Ansafone customer service manager about how outsourcing your student communication tasks to an education call center can increase the long-term viability of your institution.