Healthcare Member Retention

Collaborating with a healthcare call center is often the key resource in implementing successful patient engagement and retention strategies. You build credibility as a quality provider every time you promptly answer patients’ calls, remind them of their upcoming appointments, provide accurate information about their health benefits and follow through on your medical authorizations. Preventable medical errors originate 86 percent of the time from the administrative level. Ansafone relieves the burden of constant interruptions that often cause front office staff to shift their focus from critical tasks.

As your healthcare BPO partner, Ansafone implements a broad scope of services to boost healthcare member retention rates, including:

health care call centers agent
  • Verifying member eligibility for enrollment.
  • Guiding members through their initial enrollments and health assessments.
  • Providing information on preventative care initiatives.
  • Managing call escalation of emergency medical issues and patient grievances.
  • Contacting patients for payments, arranging payment plans and processing invoices.
  • Transmitting specialty referrals and pharmacy authorizations.

Need an Outbound Campaign?

Ansafone’s healthcare member retention strategies also include proactive outbound campaigns. We have considerable experience assisting with renewals for Healthy Kids & Families initiatives and supporting health plan enrollment programs throughout the nation. Our U.S.-based healthcare call centers also focus on bringing patients through your doors. Health facilities lose an estimated $150 billion annually due to missed appointments. Booking just one extra appointment per patient annually can represent a tremendous growth opportunity for your clinic this year and could be the solution to your long-term stability in the community.

With more than a decade of experience in healthcare member retention, our extensive capabilities extend to providing a robust analytics system that helps you to gain a deeper understanding of your patients’ habits and preferences. Our HIPAA-compliant call center staffs trained agents around the clock to address your patient’s concern.

Industry Awards and Affiliations

Ready to start your next outsourcing project?

Connect with an Anasafone healthcare call center account manager at (800) 510-0514 to find out how we can help streamline your facility’s operations to strengthen your healthcare member retention efforts.