HIPAA Compliant Call Center Services

Keeping patient information private is an essential duty of any organization involved in the health care industry. The Health Insurance Portability and Accountability Act (HIPAA) governs how a patient’s protected health information (PHI) must be collected, stored and transmitted to ensure that this sensitive data remains secure. Yet more than 17,000 complaints are filed with the federal government annually.

Trusted HIPAA Compliant Healthcare BPO

Ansafone’s HIPAA compliant call centers solve many of the most common complaints, including impermissible disclosures of PHI, lack of safeguards to secure PHI and inadequate patient access to their personal information. The HIPAA Journal notes that HIPPA compliant call centers accelerate the cycle of communication, streamline workflows and enhance patient service levels. General hospitals, private practices, outpatient facilities, pharmacies and health insurance plans rely on the expertise of Ansafone’s health care BPO services to make certain they exceed regulations, which lowers the risks for security breaches and patient dissatisfaction.

Like all health industry organizations, health care call centers are governed by HIPAA rules every time a patient’s inquiry is answered, a call is forwarded, data is stored or information is transferred. The storing of health records in the cloud and patients’ expectations to communicate electronically is creating new vulnerabilities for institutions that are unprepared to appropriately protect sensitive data.

Protecting Patient Information

Complying with HIPAA standards, Ansafone permits only a select group of agents to access patient information and engage with callers on our secure communications network. To prevent unauthorized access to PHI, conversations are encrypted, files cannot be downloaded and messages expire after a predetermined time. Any potential breach in our activity monitoring system triggers an immediate emergency protocol to protect patient information.