Insurance claims Outsourcing
During times of crisis, stressed policyholders need support from a customer contact centre that demonstrates compassion, provides straightforward answers and works diligently to find a quick resolution. Underwriters who partner with insurance claims outsourcing providers are better equipped to deliver customer-centric services that nurture lifelong trust while also streamlining internal procedures to reduce confusion, cycle time and expenses.
Are You Ready For a Disaster?
When disaster strikes due to theft, an accident or bad weather, policyholders need to know that they can count on their insurer to handle their claims with competence and care. The latest J.D. Power U.S. Insurance Shopping Study points to brand reputation, product quality and transparent communication as the determining factors in customers choosing to renew their policies.
First Notice of Loss (FNOL)
One of the defining moments in customer satisfaction occurs during First Notice of Loss (FNOL) when policyholders are frantically seeking answers about coverage. It is essential that customers are able to reach a sympathetic agent at any hour of the day who can provide comfort while competently guiding them through this emotionally vulnerable moment.
It is just as critical for insurers to thoroughly and accurately collect as much data as possible during an FNOL call to ensure effective claims management. Agents must ask the right questions when the details are fresh to mitigate errors and processing delays that drive up company expenses.
Insurance Outsourcing Ensures Effective Claims Management
When you partner with a veteran multichannel communication management service like Ansafone, you have access to a multitude of premier insurance marketing, claim and incident reporting services. Working from customized scripts for each type of insurance policy and claim, our experienced, industry-trained call center agents have the knowledge and tools to:
Ansafone offers customers a variety of ways to engage with your company, including voice, email, live chat, SMS text and social media. Our two U.S.-based call centers can easily and quickly scale up support services during catastrophes when claim volumes spike, and our flexible system allows you to adapt procedural changes at a moment’s notice.