Customer Support From a Call Center
You know that your customers are what makes you successful, so you strive for exceptional customer support. However, what fears come with trying to provide exceptional service to your customers? The incoming calls and length of time on the phone are starting to interfere with the time spent with customers who visit your storefront. Also, you feel you may be losing customers because the line is busy when they call, or you do not have enough staff to handle all the incoming calls. Plus, you hardly have time to return a customer’s phone call with an answer to a simple question.
All of these issues can drastically influence a person’s decision to become a returning customer. So, what should you do to help relieve the calls, yet remain at the pinnacle for customer service in your industry?
Customer Support Solution
Ansafone Contact Centers is your customer support solution. We offer 24/7 inbound and outbound call support. We act as a seamless extension of you, becoming the face of your company and the point of contact for your customers. We pride ourselves on offering the same kind of customer service you would – service that exceeds their expectations and contributes to their overall satisfaction.
Our representatives will handle questions and requests via calls, emails, written correspondence, faxes and social media with scripted responses and information you provide. We provide programs designed to enhance service, sales, member relationships, follow-up and retention programs.
Ansafone is your call center service solution because we provide all this technology and expertise without sounding like a separate entity. In other words, when your customers call us, they think they are talking directly to you. This helps to make a great first impression and retain your customers.
We utilize an Interactive Intelligence platform that allows us to communicate with your customers in a manner that is pleasing to you and exceptional to them via chat, email and phone conversations. We can assist you in developing your script from greeting to close, and help you choose from a vast array of proven templates that help you to see growth within your company.
We are professional, reliable, flexible, cost-effective, highly responsive, and detail-driven. If you are looking for a company that offers all these assets and builds relationships with you and your customers, then you have come to the right place. We take the load off your employees so they can focus on the more important things within your organization. We allow you to focus on core processes while we handle the small stuff that is important to your continued success. We are your solution to your customer-support needs.