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Archives: FAQ

Check out the latest from Ansafone.

How do I hire a contact center?

Hiring a contact center is easy! Look no further than Ansafone, an award-winning provider with 50 years of world-class customer experience and brand care. To start your next outsourcing project, get a free quote from a trusted Ansafone consultant to discuss which option would work best for you. You can request a quote online (link

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Is there a contact center near me?

Coast to coast coverage with Ansafone’s outsourced virtual call centers makes no location unobtainable. Looking for a remote service? Call center locations in Santa Ana, California and Ocala, Florida are equipped and ready to take your business to the next level. With 24/7, 365 professionals eager to achieve ultimate customer satisfaction, you can expect Ansafone

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What is HIPAA- compliant and why is this important?

HIPAA stands for Health Insurance Portability & Accountability which is a federal law to protect sensitive medical information of patients. It is used in our text messaging and other methods of communication to protect the patient’s medical information from being disclosed without the patient’s consent. Ansafone adheres to all medical standards and regulations to ensure

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What core values should I look for when choosing a contact center?

When trusting a contact center to represent your brand, it’s important to take into consideration the core values that defines the company of your choosing. Think partnership. Think transparency. Think culture. Most importantly, you want the agency to have a customer-centric approach. Ansafone’s entire business model is centered around customers. You can be rest assured

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Is there a contact center that offers Bilingual agents?

Business is diverse and that’s why language translation is so important. Highly trained employees with the ability to provide in-depth problem solving and tech support gives a brand an extra advantage that can add value to their business, especially ones that seek to expand. Ansafone offers bilingual Spanish and English translations for its client base.

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Can a contact center provide social media support?

Absolutely. Skies the limit when it comes to opportunities generated through outsourcing social media management. As we continuously try to keep in this digitally dominated era, making sure your online presence is up to par is crucial for success. Ansafone provides social media support 24/7. With this partnership, you can effortlessly stay on top of

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How can we generate more leads?

Depending on internal bandwidth and budget, increasing high quality leads can be tough. That’s when outsourcing with a contact center comes into play. Consistency through improved communications allows for greater success in dials, all while being cost-effective. Flexibility and easier access to data fuels time efficiency, which is sure to land more leads long-term.

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How long have you been in business and do you have any awards for contact center performance in your history?

Ansafone Contact Centers has been in business for over 50 years and has received many awards in the industry. Most recently, Ansafone won the 2019 Excellence in Customer Service Award presented by Business Intelligence Group for creating tailored solutions to answer their clients needs. Other awards include ranking as a 2017 CCW Excellence Awards finalist,

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How can I increase sales?

Sales growth is always at the top of list in business priority. Increasing sales requires goals and operational improvements. A big aspect of ensuring profitability is partnering with an experienced contact center. With a proven track record, Ansafone knows what changes to implement in order for its clients to see results. Whether it’s sales, customer

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Industry Awards and Affiliations

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."